Hal Walker

Experience

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  River Bourne Health Club

  Sept 2008 - Sept 2011

  Bartender

  Conscientiously and efficiently serving and assisting customersOrganising and managing private functionsMotivating staff and ensuring effective communication with all members of the teamDealing with customer complaints or problems promptly, in a professional manner

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  Roehampton Students Union

  Oct 2011 - Jun 2013

  Radio host & Producer

  I have been co-hosting a sport and music show for 2 live shows a week. In preparation for the radio show I currently co-host, I propose and initiate the sports research that will be relevant for each specific show and am intricately involved in decisions regarding the running order for the duration of the show.I also plan and organise music for the show, and understand the importance of ensuring a good mix of music to suit the demographic and taste of our listeners.As a result, I am proficient with the radio broadcasting software that is P Squared Myriad. Show less

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  Kadence

  Nov 2011 - Oct 2012

  Market Research Telephone Interviewer

  Involved making market research telephone calls to members of the public or companies asking them to participate in surveys.

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  Ambassador Theatre Group

  Jun 2012 - Jan 2013

  Front of House Sales Host

  Involved bar work pre and post theatre showings, selling merchandise and ushering.In the adjacent Cinema i worked as a Sales Host during the dark period for the Theatre. I was also fully trained and worked occassional shifts in the box office

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  Eagle Radio

  Oct 2012 - Apr 2013

  The Eagle Academy

  Worked for one morning a week for 6 months on production for the Peter Gordon Breakfast show. Duties included making music montage's of the show's music as promotion, creating a quiz for the show (£1000 a minute), editing show highlights to promo for the following day and making Podcast's to go on the website. All activities were used via the audio editing programme Adobe Audition. I also spent time on the News Team and wrote occassional sports bulletins for the weekend.

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  Radio Jackie

  Nov 2012 - Nov 2012

  Work Experience

  A week's work experience involving filing paperwork and assisting with production for the afternoon show. Sat in on each 2-4pm afternoon show.

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  Regus

  Aug 2013 - Mar 2017

  -Responsible for the day to day running of the business centre and the development of the centre team. - Ownership of operational day to day running of the centre and facility management - Billing and Debt Management of office clients- Ensuring compliance of Health and Safety regulations and operation audit processes in conjunction with the General Manager. -Acting as the primary escalation point for day to day centre issues including handling customer concerns and conducting customer meetings - (in conjunction with the GM)-Serve as a supervisor, mentor and trainer for new and existing CSRs in the centre. Show less Acting as a key point of contact for clients and visitors in the Regus business centre by providing a professional and friendly service as well as delivering an exceptional first impression. Taking pride in continually keeping the centre “show ready” by ensuring the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times. Providing a service to all clients by delivering their mail, answering their phones, sending their packages, ordering their office supplies that they are able to concentrate on their work, while we manage their office needs. Show less

  • Senior Customer Service Representative

    Aug 2013 - Mar 2017

  • Customer Service Representative

    Aug 2013 - Apr 2015
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  WordPress

  Apr 2016 - Jan 2025

  Blogger

  Match reports, previews, feature articles, blogs and domestic round-ups from Ligue 1, La Liga, Bundesliga and Serie A

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  The Offside Rule Podcast

  Mar 2018 - Jan 2025

  Contributor

  Regular domestic feature articles on Ligue 1, La Liga and the BundesligaIn May 2018, I attended the 2018 SSE Women’s FA Cup Final on behalf of the Offside Rule Podcast and contributed a match report from Wembley.

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  Get French Football

  Jun 2018 - Jan 2019

  Freelance Contributor

  Writing daily transfer news articles in the 2018 summer window across several tiers of French domestic football. Also constructed feature articles on the French national side and contributed to the sixth edition of the “annual top 100 talents in France” publication.

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  Cochlear

  Apr 2022 - now

  Customer Facing Coordinator

  -Providing a flawless customer-focused experience focused on supporting recipients across all stages of their hearing journey. -Acting as a local EMEA trainer to support employees training pathways in Customer Service & Sales.-Entering and maintaining customer orders in internal systems and reports (Oracle and Salesforce)-Ensuring timely response to written orders/ MRP’s/ Repairs / Returns / Exchanges / Quotations and all other enquiries.-Coordinating the supply/delivery of products-Liaising closely with distributors to respond to their needs -Fulfilling the role of Oracle team trainer for the order management functions of Customer Service.-Working with the Cochlear Academy Department to coordinate and co-present employee Consumer Communication and Sales virtual courses.-Content and proof-reading for spelling, grammar and factual consistency across medical literature designed for clinical professionals and marketing newsletters for Cochlear recipients. Show less