Deep Enrich
Shrishti Kumari
Senior Customer Service Advisor
112 followers
Gurugram, Haryana, India
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About me
Subject Matter Expert at BT
Education
Ranchi University
-
DAV Kapil Dev Public School
-NON MEDICAL Mathematics and Computer Science
Marwari College
2014 - 2017BSC IT Computer Science
Experience
Concentrix
May 2017 - Aug 2019Senior Customer Service Advisor
BT Group
Aug 2019 - nowSubject Matter Expert
May 2023 - nowCustomer Service Specialist
Aug 2019 - May 2023
Licenses & Certifications
- View certificate
Communicating with Confidence
LinkedInFeb 2023
- View certificate
Speaking Confidently and Effectively
LinkedInMar 2021 - View certificate
Diversity, Inclusion, and Belonging
LinkedInDec 2021 - View certificate
SQL Essential Training
LinkedInNov 2021 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInAug 2022 - View certificate
Public Speaking Foundations
LinkedInJan 2022 - View certificate
Developing Your Professional Image
LinkedInNov 2021 - View certificate
Excel Essential Training (Office 365/Microsoft 365)
LinkedInFeb 2021 - View certificate
Working with Upset Customers
LinkedInMar 2021 - View certificate
Business Etiquette: Phone, Email, and Text
LinkedInDec 2022 - View certificate
Creating a Positive Customer Experience
LinkedInMar 2021 - View certificate
Creating and Giving Business Presentations
LinkedInOct 2021 - View certificate
Expert Tips for Answering Common Interview Questions
LinkedInOct 2021 - View certificate
Writing Customer Service Emails
LinkedInMar 2021 - View certificate
Tips for Writing Business Emails
LinkedInMar 2023 - View certificate
Creating Winning Teams
LinkedInDec 2021 - View certificate
Learning to Be Promotable
LinkedInApr 2021 - View certificate
Communicating with Empathy
LinkedInMar 2021 - View certificate
Having Difficult Conversations
LinkedInFeb 2021 - View certificate
Customer Service: Serving Customers Through Chat and Text
LinkedInFeb 2021 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInAug 2021 - View certificate
Excel Formulas and Functions Quick Tips
LinkedInJan 2023 - View certificate
Building Rapport with Customers
LinkedInJan 2022 - View certificate
Fostering Belonging as a Leader
LinkedInDec 2021 - View certificate
Communication Foundations
LinkedInSept 2021 - View certificate
Confronting Bias: Thriving Across Our Differences
LinkedInDec 2021 - View certificate
HR Leadership as We Move Back into the Office
LinkedInDec 2021 - View certificate
Project Management Simplified
LinkedInNov 2021 - View certificate
Learning Data Analytics
LinkedInAug 2021 - View certificate
Six Sigma Foundations
LinkedInMay 2021 - View certificate
Outlook: Tips and Tricks
LinkedInDec 2021 - View certificate
Lean Foundations
LinkedInFeb 2021 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInSept 2021 - View certificate
Inclusion During Difficult Times
LinkedInDec 2021 - View certificate
Managing Your Anxiety While Presenting
LinkedInOct 2021 - View certificate
Enhancing Resilience
LinkedInOct 2021
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