
Roberto César
Soldier

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About me
FIELD SERVICE REPRESENTATIVE - 🇺🇸🇧🇷 Customer-Facing Support | Customer Operational Readiness | AOG Support | Avionics Troubleshooter | Problem Solver | AWRF POC | Technical Guidance & Advisory
Education

CEMAH
1999 - 2001Aircraft Maintenance Technician Aeronautics | Aviation | Aerospace Science and Technology, General
ETEC - Escola Técnica Estadual de São Paulo
2003 - 2005Electronic TechnicianElectronic technician course
Experience

Força Aérea Brasileira - FAB
Feb 1997 - Dec 1999Soldier
Viacao Aerea Sao Paulo S.A. - VASP
May 2001 - Aug 2001Metal Sheet TechnicianI have completed a course in Structure Repair (by Lufthansa) where I have worked in a Shop Metal Sheets and made small repairs to aircraft components. Additionally, I have made modifications to the sub-parts of the aircraft Boeing 737-300, by following instructions in accordance with SB’s and SRM’s.

Lider Aviation
Aug 2001 - Dec 2002Aircraft Maintenance InternshipWorking as an Aircraft Maintenance Trainee, I had the opportunity to gain experience in utilizing several systems with small business aircrafts, such as Hawker, King Air and Beechjet. It was a great opportunity to develop and further my skills as a troubleshooter for avionic systems.

TAM Aviação Executiva
Dec 2002 - Dec 2003Aircraft Maintenance InternshipWhere I had an opportunity to work with the more prestigious business jets around the world, the Citation Jet family, there I worked performing small inspections on the avionics systems, recycling nickel cadmium and lead acid batteries, troubleshooting on several electronic / electrical systems and serving customers.

LATAM Airlines
Dec 2003 - Mar 2004Aircraft Maintenance Technician Jr.On this company I had a great time working on Airbus A320 during the overnights performing checks A / B, troubleshooting on several electric / electronic systems on that aircraft and replacing parts on several systems, releasing the aircraft ready to first flight in the all mornings.

Embraer
Mar 2004 - Aug 2006Quality Inspector QA/QCOn this factory I had a great opportunity to work as a Quality Inspector on several programs of the company as F-5 Northrop Retrofit, Super Tucano line assembly, Flight Test Prototypes Programmes and E-JET Family Wing Assembly. The majority of the time I worked on the Flight Test Prototypes Programmes (170/175/190/195 Family, ERJ Family, ALX Super Tucano and F-5 Northrop) giving support to technicians during the checks, supporting engineering about discrepancies found during checks on several systems of the aircraft and elaborating documents for introduce them to ANAC (Brazilian Civil Aviation Authority). Show less

GOL Linhas Aéreas
Aug 2006 - Jul 2010Avionics Maintenance TechnicianAs a Maintenance Technician I worked on the Heavy Maintenance Hangar performing all checks involved with aircraft Boeing 767-300 and 737-300 / 700 / 800, since small malfunctions to big modifications on several electronic / electric systems as EFB (Electronic Flight Bag) installation been this the biggest installation already made on the Gol's fleet.

SEST SENAT
Jan 2010 - Dec 2012Aircraft Maintenance InstructorMinistering lessons during all week nights for students who want to be an Anac (Brazilian Civil Aviation Authority) certified mechanic in either Avionics, Airframe or Powerplant. The main subjects explained on the classes were about how the mechanic must deal with safety issues beyond of explain them the functionality about several systems on the airplanes.

TAM Aviação Executiva
Jul 2010 - Mar 2014Avionics Maintenance Team LeaderPart of the initial group as Avionics Technician Leader on the new maintenance base located at Belo Horizonte I took several steps to solve many issues such as improving the work process, providing any kind of support for customers on any aircraft of the Citation Jet family, mostly in the avionics suit like Garmin G1000, Rockwell Collins Pro Line 21, Honeywell Primus Epic, Primus 1000, Primus 2000 and Primus II, always in an efficient and timely manner. Troubleshoot, repair, inspect, modify and service aircraft avionics, electrical and electronic equipment. Coordinating several activities to achieve the company’s goals. Interface with either partners or manufactures from USA by phone call intended to solve maintenance issues. Show less

Gulfstream Aerospace
Apr 2014 - Aug 2019Avionics Maintenance Technician | AOG TEAMAs an Avionic Technician I have been performing any kind of required periodic maintenance/troubleshooting and necessary servicing of all electrical/electronic systems of the aircrafts in maintenance check always in a timely and efficient manner and focusing in high quality standards. I have been dealing with so many different troubleshooting on so many different Gulfstream airplanes in their avionics suit like Honeywell Planeview, Rockwell-Collins Fusion, ProLine21 and ProLine4, sometimes solving them by myself or asking directions to the Techops in USA by phone calls been succeed. Background with Netjets Gulfstream fleet related to release paperwork and process. Show less

Lider Aviation
Sept 2019 - Feb 2021Gulfstream Aircraft Maintenance Inspector | GAC AWRF | AOG TEAMSupporting all the Gulfstream airplanes in South America either when in AOG or maintenance check in the hangar recognized by Gulfstream as FAST (Field & Airborne Support Team). Performing all related maintenance planning raising all the parts, tooling and technical publications to comply with the project. The Inspector role consists in guarantee all the maintenance documents related to the maintenance project were in accordance with requirements of either Brazilian (ANAC) or American (FAA) authorities regulations. Show less

Dassault Falcon Jet
Feb 2021 - Jun 2022Avionics Maintenance Technician | AOG TEAMSupporting all the Dassault Falcon fleet in South America providing the customers an outstanding service while solving issues in any electrical or mechanical system. Responsible for inspecting, testing, and repairing electronic/electrical aircraft systems in the maintenance of hangar. Possess great attention to detail and a strong working knowledge of advanced electronics and systems diagnostics.

Gulfstream Aerospace
Jun 2022 - nowField Service RepresentativeProvide the customer-facing support on-site with the finest care possible promoting optimum operational effectiveness of all aircraft models. Daily interaction with customer leadership and techops teams on significant technical and business issues often requiring coordination between Gulfstream organizations. Initial professional single point of support for customers. Guarantee that all customer needs are met by the company and its suppliers. Provide troubleshooting assistance either by phone call or in airplane location. Interface with headquarter on behalf of the customer. Provide on-site customer familiarization. Explain our maintenance publications. Alert the company of customer concerns. Resolve customer problems locally and in person. Interface with Gulfstream AOG Manager, Techops Team and FAST technicians to support in finding solutions. Interact with GAC AWRF in behalf of Gulfstream intended to improve the performance of customers support. Show less
Licenses & Certifications

Airframe & Power Plant Licenses / USA
Federal Aviation AdministrationFeb 2014
Electronic Technician
CREA-SP - Conselho Regional de Engenharia e AgronomiaJun 2003
Aircraft Maintenance Technician
CREA-SP - Conselho Regional de Engenharia e AgronomiaJun 2004
Powerplant, Airframe and Avionic Licenses / Brazil
ANAC - Agência Nacional de Aviação CivilFeb 2002
Languages
- flFluenty english
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