Mohammad Moin Uddin

Experience

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  Agora Limited

  Sept 2004 - Sept 2006

  Customer Service Agent

  Counsels & Solves Problems for Customers & Customer Service Staffs.Prepares requirements & specification for new Products Promotions features & Programs.Monitor department success & suggest improvements.Ensures implementation of Customer service Policies & Procedure. Maintains customer records by updating informationPrepares product or service reports by collecting and analyzing customer information.

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  Meet, Great and Assist Services Pvt Ltd

  Sept 2006 - Dec 2009

  Senior Executive Administration

  Preparation of Voucher, Payroll Sheet, Maintain Ledger, Check Bill & Maintain Cash Book Negotiate and prepare all contracts/agreements for office supplies and renegotiate and extend all existing contract as per requirementsSupervise all service activities and prepare weekly duty roster accordinglyRespond all calls/request from the customer and meet those promptly such as stationery, meal, arrange meeting venues.Maintain inventory of all office stationery, furniture and appliances and issue purchase order according to requirement. Show less

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  QUBEE

  Dec 2009 - Dec 2017

  Building and maintaining relationships with clients and key personnel within customer companies.Conducting business reviews to ensure clients are satisfied with their products and services.Alerting the sales team to opportunities for further sales within key clients.Letting customers know about other products the company offers.Attending meetings with clients to build relationships with existing accounts.Achieving client relationship targets and KPI as set by the Head of Sales.Working closely with Account Managers and Sales Consultants Show less Establish, develop and maintain business relationships with current customers and prospective customers in the assigned market segment to generate new business for the organizations products and services.Evaluate distributors field force performance, Return on Investment (ROI) and provide necessary guidance to improve distributors overall performance and monitor out of Stock (OOS) at prime retails.Check the Retail Sales Officers (RSO) sales activities as well as visibility of Point of Sales Materials (POSM).Participates in Trade fair and conventions and implement all trade promotion as per company policy.Create new retailer and ensure their involvement to increase new acquisition under low utilization Base (LUB) Show less

  • Relationship Manager

    Jul 2017 - Dec 2017

  • Senior Territory Executive

    Dec 2009 - Jun 2017
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  Paperfly Limited

  Jul 2018 - Apr 2019

  Manager Shuttle & Sorting Operations

  To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.To manage measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards.Liaise and negotiate with suppliers, manufacturers, retailers and consumers.To manage measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards.Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency. Show less

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  Beximco Communications Limited

  Apr 2019 - Dec 2019

  Area Sales Manager

  Drive to achieve monthly turnover & volume targets as given by the HoD.Split & assign monthly sales target for all routes and timely communicate to sales force.Build strong Sales and Marketing network in the segment of Distributors, Retailers & End users.Plan and achieve the primary & secondary sales target through distribution, Productivity, coverage, visibility and merchandising.

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  Paperfly

  Jan 2020 - now

  Senior Manager Network Operations

  Paperfly is a One-Stop logistics solutions provider company. We offer Doorstep Delivery services all around Bangladesh at the union level, along with warehousing and fulfilment facilities. Responsibilities: • Purchasing and maintaining vehicles to expand or enhance the fleet for deliveries and deciding whether to lease or buy vehicles.• Directing activities related to dispatching, routing, and tracking of transportation vehicles.• Complying with BRTA Department of Transport laws and regulations and complying with transportation-related policies, as well as safety rules, union contracts, and government regulations.• Assisting in the recruitment of quality drivers into the fleet and developing efficient driver schedules to maximize profits.• Managing vehicle licensure and registration and ensuring all fleet members have proper licensure and up-to-date training• Monitoring Drivers to ensure adherence to schedules and proper driving practices.• Preparing ways to cut costs and maximize profits and developing strategies for greater fuel efficiency.• Scheduling regular vehicle maintenance to ensure operational efficiency.• Establishing efficient and firstest routes, transportation schedules and coordinating Drivers and on-staff maintenance professionals when setting employee schedules.• Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives.• Utilizing GPS systems to monitor drivers and track vehicles in case of theft.• Monitoring driver behavior and ensuring a high level of customer service and searching for, hiring and training new Drivers.• Promoting safe work activities by conducting safety audits, and attending company safety meetings • Providing reports to management on budgeting, schedules, maintenance and fleet progress. Show less