Hector Rivera

Experience

• 

  Caribe Do-it Center (HWI)

  Mar 1993 - Feb 2002

  Store Operations Manager

  The Store Retail Manager must have experience producing results, managing and developing people, managing financials and succeeding in a retail environment. Store Manager lead a team of Assistant Store Managers, Department Supervisors and over 80 associates. The Store Manager must have the ability to multi-task, controlling sales and operations of the location as well as the purchasing, and inventory of the store. The position entails the interviewing and training of employees. The store manager has to operate the store in accordance to the policy established by the franchise. Show less

• 

  Holsum Bakers of Puerto Rico

  Mar 2004 - Sept 2005

  Route Sales Representatives

  Route Sales Representatives are responsible for daily delivery and sales of fresh baked product to our customers on a daily basis. This is a great chance to work for one of the best known brands in the Northeast. We are looking for individuals who can drive a truck, have strong customer service skills, good communication skills and a desire to succeed. The Route Sales Representative merchandises our product for our customers.

• 

  Sprint Nextel

  Dec 2005 - Dec 2008

  Lead Retail Communication Consultant

  As the Lead Retail Communications Consultant, I was the floor manager responsible for overseeing an effective and efficient store. I was responsible for store opening and closing, customer escalations, employee schedules, and making decisions with the management team. As the Lead Retail Consultant I served as a subject matter expert that guided the team in building strong sales solutions and customer relationships. I was able to lead my team in achieving Quarter sales quotas for 4 consecutive times Show less

• 

  Flextronics

  Mar 2009 - Aug 2011

  Device Specialist/Customer Service

  The Sales Store Manager is responsible for the overall management responsibilities for a T-cellular Sprint Kiosk. The Store Manager must have the ability to multi-task, controlling sales and operations of the location. The position entails the interviewing and training of employees. Most importantly the Store Manager is responsible for sales, operations, and profitability of the store.

• 

  T-Cellular, Inc.

  Nov 2011 - Apr 2013

  The Sales Store Manager is responsible for the overall management responsibilities for a T-cellular Sprint Kiosk. The Store Manager must have the ability to multi-task, controlling sales and operations of the location. The position entails the interviewing and training of employees. Most importantly the Store Manager is responsible for sales, operations, and profitability of the store. The Wireless Sales Consultant is responsible for achieving store objectives and creating the ideal customer experience while following T-Cellular, Inc. policies and procedures while helping the manager with their routines and responsibilities

  • Store Sales Manager

    Mar 2012 - Apr 2013

  • Wireless Sales Consultant

    Nov 2011 - Mar 2012
• 

  Wells Fargo

  Dec 2013 - Jun 2015

  Personal Banker 1 (Safe)

  As a Wells Fargo Personal Banker you devote as much of your day as possible to having in- depth conversations, in person and by phone, with your customers. You meet with customers at our stores and at their places of business — so they can manage their financial needs at their convenience. Your daily projects will include:Building and managing lifelong customer relationshipsUnderstanding customers’ financial needs and showing them how to get the greatest possible value from our products and servicesAnalyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success. Developing and maintaining relationships with Wells Fargo partners to maximize Show less

• 

  Santander Bank, N.A.

  Jun 2015 - now

  Guide customers to realize their personal financial goalsEngaging and approachable, you'll expertly match each customer's needs to the right products before securing the sale or referring on to the appropriate colleague. The ability to build sustainable relationships with our customers will be a key attribute. Dealing with customers from across our wide customer base, you can expect variety and challenge every day.You'll use your proven targeted sales experience and comprehensive understanding of financial products and solutions to support and coach counter staff, playing a key role in ensuring business is transacted efficiently within the branch. We'd also like to inspire sales professionals from other backgrounds to succeed in this fast-moving sector, so if you can demonstrate the exceptional diligence and verve that we're looking for, please search for a role in the right location. Show less

  • Senior Specialist Relationship Banking Representative/Manager In Training

    Mar 2018 - now

  • Senior Specialist Personal Banking Representative

    Jun 2015 - now

  • Personal Banking Representative

    Jun 2015 - Mar 2018