Helena DeSousa DASM, PMP, CCMP, M.Ed, MBA, PROSCI

Experience

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  Absolute Knowledge Inc.

  Jan 1999 - now

  President / CEO

  We are a management consulting firm. that provides our clients with customized services to address strategy, process and change management and project management need. Our practice areas includes strategy, project management, change management, process, implementation, communication, training, and a range of other consulting services. We have worked with clients in both the public and private sectors and with municipal, provincial and federal levels of government. We have worked with from various industry sectors, including: energy, health care, automotive, manufacturing, pharmaceutical, food and beverage, etc. Show less

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  Enbridge Gas Distribution

  Jan 1999 - Jan 2007

  Change Manager / Training Manager

  Change Manager/Training Manager Managed project initiatives throughout the Project Management Lifecycle (initiated, planned, executed, monitored and closed)- Energy Transaction, Reporting, Accounting, and Contracting (EnTRAC) project, a web-based application used to capture and manage gas services – project budget: $25 million - Gas Distribution Access Rule (GDAR) project, a web based application used to capture and manage gas services – project budget: $8 million - Upside Contract Management System project, a customized application used to capture and manage workflow processes/procedures for generic and custom contracts – project budget: $ 2 million - Complaint Tracker project, a web based application used to capture and manage executive customer complaints – project budget: $2 million - Engineering Quality Acceptance Application (EQAA) enhancement project – project budget: $1 million - Executive Complaints Tracer (ECT) replacement project – project budget: $1 million - Oracle upgrade and year-end synchronization project – project budget: $3 million. Show less

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  Cancer Care Ontario

  Jan 2007 - Jan 2008

  Change Manager

  Change Manager: WAIT TIME INFORMATION SYSTEM (WTIS) PROJECT – Developed/implemented a change/communication/training plan for an upgrade to the WTIS system for the 14 LHINS across Ontario

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  EHealth Ontario

  Apr 2008 - Nov 2009

  Training Manager

  Training Manager: PANORAMA PROJECT Developed/implemented train-the-trainer training program to Ontario public health professionals – 36 public health units, the Ministry of Health and Long-Term Care (MOHLTC), Ontario Government Pharmacy and Medical Supply Service, and Public Health Ontario.) for Panarama, a web-based immunization/vaccine/case outbreak information system.

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  Enbridge Gas Distribution

  Dec 2009 - Dec 2010

  Change Manager

  Change Management Consultant: STAKEHOLDER RELATIONSHIP MANAGEMENT (SRM) – Developed/implemented a change/communication/training plan to implement a CRM solution for the Customer Relationship division.Project Manager: MICROSOFT UPGRADE PROJECT – Developed/implemented project plan to upgrade users to Microsoft Exchange Server and Microsoft Office 2007.

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  Chiefs of Ontario

  Jan 2010 - Apr 2010

  Evaluation Consultant

  Change Management Consultant: FIRST NATION PUBLIC HEALTH IMMUNIZATION INFORMATION MANAGEMENT SYSTEM – Assessed the readiness of First Nations in Ontario to implement Panorama’s Immunization and Inventory modules.

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  Alberta Health

  Apr 2011 - Apr 2013

  Training Manager

  Training Manager: ALBERTA NETCARE Developed/implemented a provincial learning strategy for the province’s health care providers. Developed/implemented project plan/change plan/communication plan/training plan upgrade Alberta Netcare, the provincial Electronic Health Record (EHR) that provides health care providers with key health information such as patient demographics, hospital visits, laboratory data, transcribed reports, and patient event history and drug data.

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  Ministry of Health and Long-Term Care

  May 2013 - Sept 2013

  Change Manager

  Project Manager/Change Manager: STUDENT INFORMATION EXCHANGE (STIX) PROJECTSDeveloped/implemented a change plan and train-the-trainer training plan for 39 Public Health Units and Ontario Government Pharmacy Materials Supply Service (OGPMSS) to enable them to import immunization data from various external data sources into a single source database (Panorama).

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  Ontario Government Pharmacy and Materials Supply Services (OGPMSS)

  Oct 2013 - Apr 2014

  Integration Test Lead

  Integration Test Lead: ETL CAMMS TO PANORAMA DATA MIGRATION PROJECT Created/implemented test plans to extract, transform and migrate current and historical Ontario Government Pharmacy Materials Supply Service (OGPMSS) inventory data (clients, suppliers, requisitions, quantity on hand, etc.) from their legacy system, CAMMS, to Panorama’s Inventory module

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  CAMH

  Mar 2014 - May 2014

  Change Manager

  Change Management Consultant: ACCESS CAMH AND REFERRAL MANAGEMENT, SPECIALIZED PATHWAY SCOPING PROJECT Developed a change management strategy to implement the electronic referral management tool to support the Access CAMH initiative

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  Enbridge Gas Distribution

  Jul 2014 - Feb 2016

  Change Manager

  Project Manager/Change Manager: ENTERPRISE WORK AND ASSET MANAGEMENT SOLUTION (Maximo, Click Schedule & Click Mobile) Implementation of an enterprise-wide asset management solution. Multi-year project to convert & migrate 30+ legacy systems/databases into a single work and asset management solution. Established a train-the-trainer program for 16 trainers and 1 coordinator who successfully deliver training to organizational staff across Canada. $80 million initiative.

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  Rogers Communications

  Mar 2016 - Mar 2020

  Program Project Manager

  WORKPLACE MODERNIZATION (March 2016 to March 2020)Improved employee productivity with this Workplace Modernization multi-year initiative that delivered advanced technology solutions (AV/VC, Skype for Business, hardware and software upgrades, digitization, etc.) and modernization workplace across all Rogers’ locations in Canada (150+ sites) that significantly improved collaboration between departments/staff across the country. Multi-year initiative of ~$15-20 million yearly.MICROSOFT TEAMS PILOT PROJECT (January 2020 to March 2020)Successful release of pilot project to test MS TEAMS functionality using a small test group of users across the country within the Rogers enterprise. Successfully upgraded 2000 pilot users from Skype for Business to cloud based MS TEAMS functionality, including collaboration, conferencing, and audio functionality. Pilot from January to May 2020. Pilot users included staff from various business units and selected senior executives across the organization across the country.MICROSOFT ENTERPRISE AGREEMENT RENEWAL (March 2019 to March 2020)Successful negotiation of Enterprise Agreement contract renewal between Rogers and Microsoft, 3-year software requisition contract totalling over $45 million to transition to cloud O365. OPERATIONAL ENHANCEMENT/EFFICIENCY (July to December 2018)Assessment of existing operations to identify/improve overall operational agility and execution by improving system performance and scalability in 4 key areas: wireless system scalability (improved system performance); technical operations scalability (increased channel capacity); sales scalability (increased channel capacity and operational contingency plans); and channel systems business continuity (diverted transactions between channels). $13 million initiative. Show less

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  Bell

  May 2020 - Mar 2022

  Senior Project Manager

  Project Manager: PROVINCIAL PUBLIC SAFETY RADIO NETWORK Multi-year project to upgrade legacy public safety network to replace out-of-date equipment and with improved coverage for emergency responders across Ontario. Successfully developed and implemented transition strategy to transition Ontario’s 911 public safety network for each Ontario Ministry partner. Implemented a train-the-trainer strategy and a transition strategy to replace legacy equipment for frontline and emergency responders for all Ministries stakeholders/responders; emergency communication centres; Ministry Service Desk; and system partners (Motorola, Futurecom, Nokia, Genesis, etc.). $765 million multi-year initiative. Show less

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  Ontario Ministry of Transportation/ Ministère des Transports de l’Ontario

  Apr 2022 - now

  Senior Project Manger

  Labour Relations Gateway (LRG) (July 2024 to Present)Successful launch of new website that provides neutral third-party assistance (i.e. conciliation, mediation, and appointment of arbitrators) to employers and unions in public and private sectors in Ontario. $5.3 million multi-year initiative.WORKPLACE SAFETY PLAN BUILDER PROJECT (WSPB) – PHASE 2 (January 2023 to Present)Successful launch of website to enable businesses quickly and easily create customized workplace safety plans related to hazards in their workplace. A one-stop online tool that facilitates risk assessments, outlines control measures well as links to resources related to workplace hazards to make it convenient for business to find key information they need to keep their workplaces safe. $6.9 million multi-year initiative.DIGITAL TRANSFORMATION PROJECT – SHAREPOINT ONLINE (SPO) (April 2022 to March 2023)Successful migration from multiple files repositories (shared drives, legacy SPO 2010/2013, OneDrive, local drives, etc.) to a single branch SPO document repository, including updates to systems, policies, procedures, practices, etc. Development of business transformation multi-year roadmap that moves from project to operational phase. $1 million initiative. Show less