JOY DUTTA

Experience

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  Spark Minda

  Nov 2011 - Jan 2022

  IT Engineer

  • Desktop and Printer Management: Responsible for the installation and maintenance of desktops and various types of printers.• Active Directory Management: Managed AD server components including DHCP, DNS, Group Policy, OU, and WSUS.• Software Installation and Configuration: Installed and configured both system and application software.• Technical Support: Provided comprehensive technical support for systems, networks, and applications, handling user support calls efficiently.• Network Monitoring: Monitored IT networks to ensure availability and supported LANs, WANs, network segments, Internet, and intranet systems.• Documentation and Troubleshooting: Maintained problem documentation and their resolution procedures, troubleshooting and maintaining network printers, and managing warranty and AMC records.• IT Asset and Vendor Management: Managed IT assets, vendors, documentation, IT MIS, budgeting, and procurement.• SAP Support: Supported users for SAP ECC 6.0, specifically in modules MM, SD, and WM.• Security and Backup Management: Managed MacAfee Antivirus Server, CCTV cameras, and performed regular backups for users and servers Show less

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  VSPAGY

  Jan 2022 - Aug 2022

  Senior System Engineer

  • Desktop and Printer Management: Installed and maintained desktops and various printers.• AD and Server Management: Managed AD servers (DHCP, DNS, Group Policy, OU, WSUS) and monitored Linux/Windows servers.• Network Security and Monitoring: Monitored firewalls, switches, and IT networks to ensure availability and security.• User and Technical Support: Handled user support calls and provided technical support for systems, networks, and applications.• Task Planning: Completed daily tasks within deadlines.• Network and System Support: Supported LANs, WANs, Internet, and intranet systems, and administered various IT equipment.• Asset and Vendor Management: Managed IT assets, vendors, and documentation, including downtime sheets and inventory. Show less

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  Krbl limited

  Aug 2022 - now

  Senior Executive Information Technology

  • Managing IT controls: Managing five locations, including DLP, AV, IT Asset Management, and IT Service Management (ITSM), ensuring consistent security and operational standards• Google Workspace Management: Created, deleted, modified, and troubleshot email accounts for effective communication.• Security and Monitoring: Daily monitoring and management of SIEM tools, E-Scan AV, Netskope, and Barracuda, with troubleshooting as needed.• IT Help Desk Operations: Monitored and managed the IT Help Desk, ensuring tickets were resolved within SLA timelines.• Compliance and Mitigation: Conducted periodic reviews of non-compliance issues and collaborated with the team to implement corrective measures.• Document Management: Created new modules and provided support for user issues within the Document Management System.• Procurement and Licensing: Procured IT hardware and software licenses, ensuring compliance and zero gaps in licensing.• E-Waste Management: Managed annual e-waste liquidation in compliance with regulations.• Asset Management: Performed physical verification of IT assets, maintained accurate asset records, and managed IT assets across multiple locations.• Asset Liquidation: Oversaw the liquidation of outdated and non-usable IT assets.• User Support: Acted on user queries and issues, providing support in alignment with IT policies.• Documentation: Ensured all IT-related documents were current, accurate, and well-formatted.• Reporting: Prepared and presented monthly reports on IT ticketing and other relevant metrics.• Vulnerability Management: Conducted Vulnerability Assessment and Penetration Testing (VAPT), implementing necessary mitigations.• Budget Preparation: Developed and managed the annual IT budget, aligning with organizational financial goals Show less