Khaliun Batgerel

Experience

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  LDS Church Educational System

  Oct 2006 - Jul 2008

  Support Specialist

  • Provided administrative support for the Church Educational System Country Director• Coordinated domestic and international travel and negotiated airline, and arranged complete travel itinerary• Managed all correspondence and communication and prepared and administer budget• Performed processing and tracking of expense reports, purchased activity and invoices• Developed presentations and coordinated in-service trainings for instructors

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  CAML/Oyu Tolgoi LLC

  Mar 2010 - Dec 2010

  Data Clerk

  • Provided efficient and accurate administrative assistance to the Human Resources Department• Performed multifaceted general office support and performed data entry for the Project information• Prepared and administered daily reports of the employees to the Project Executive Directors• Processed payroll from monthly time sheet entry and processed new hires and provided data entry• Arranged and organized meetings in a professional manner

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  Polynesian Cultural Center

  Jun 2012 - Dec 2013

  Secretary

  • Assist office manager in bookkeeping by preparing daily time sheet reports for employees• Helps arrange and organize cultural events in the Polynesian Cultural Center• Performs processing and tracking expense reports• Purchase activity and invoices

• 

  Golomt Bank

  Jan 2014 - Jul 2021

  • Leading or supervising a team of customer service staff at the head office • Improving and developing customer service procedures, policies, standards, and training modules, procedures, and techniques for the organization• Leading and managing a team of quality management professionals for implementation and refinement of different banking services, formulation of workflows, continues monitoring and enhancement of service quality and pledges• Leading and managing a training team to deliver high standard of customer service training for all employees in the bank• Responsible for staff recruitment and appraisals Show less • Managing the operational aspects of ongoing projects • Serving as liaison between project team and other functional units in the bank• Monitoring and reporting all aspects of the project including timeline, budget, risk, issue etc.,• Using variance analysis, risk assessment and mitigation planning to develop plans or recommend change• Preparing and providing weekly project status and progress report• Providing project management training for project team members • Introducing and implementing project management standards /according to PMBOK 5/ Show less • Implemented Company’s policies, procedures, service standards and performance measurements which support Service Quality for all banking services• Prepared and provide quarterly reports related to Service Quality (Complaints, KPI reports)• Investigated customers’ complaints and follow-up till resolution within standard• Worked with team members to achieve service excellence through optimal use of resources• Provided strategic training for employees at all levels on service quality related subjects Show less

  • Senior Manager

    Jun 2017 - Jul 2021

  • Project Management Specialist

    Mar 2016 - Jul 2017

  • Service Quality Manager

    Jan 2014 - Mar 2016
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  B.E llc

  Jul 2021 - Aug 2022

  Business Management Consultant
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  Capitron Bank of Mongolia/ Капитрон банк

  Aug 2022 - now

  Director of Customer Service & Innovation