Emily Grantham

Experience

• 

  Archdale Drug Co

  Jan 2010 - May 2016

  Customer Service Representative

  -Reconcile Sales -Answer all phone calls regarding inventory and placing prescription and delivery orders.-File orders -Check in inventory and stock shelves

• 

  East Carolina University

  Jan 2015 - May 2016

  Campus Living Representative

  -Receive and check in approximately 150 to 300 packages per weekday for students from FedEx and UPS, USPS and distribute to students -Answer phone calls for students wishing to place maintenance orders and those who have general questions-Perform approximately 5 to 10 room changes per week for students wishing to change rooms-Check out loaner Keys and electronic FOBS to residents who have lost/ forget their keys -Maintain student computer lab and printers

• 

  Precision Meetings & Events, Inc.

  Mar 2015 - Mar 2016

  AIPAC Intern

  • Serve as assistant to Zone Manager in order to expedite all necessary tasks to ensure productive flow of traffic amongst AIPAC Policy Conference • Assist Breakout Coordinator to ensure room is set up properly and is clean and presentable at all times• Confirm AV equipment is properly functioning• Ensure all vital guest speaker materials are in place at podium before speaker arrivals• Lead delegates to correct seating area based on Congressional Districts based on each delegatespersonalized program-Crowd control Show less

• 

  Camco Manufacturing

  Oct 2016 - Jul 2018

  Inside Sales Representative

  • Maintain relationships with distributors including customer service, pricing inquiries, and product information• Manage customer accounts and update as needed• Process sales orders, assist with trade agreements, billing and credits of multiple accounts• Manage Amazon E-commerce portal on daily basis• Manage inventory to ensure accuracy of billing• Produce export documents for shipping• Attend trade shows to build customer relations• Experienced in Microsoft Dynamics AX Software Show less

• 

  Ryerson

  Aug 2018 - Aug 2022

  Senior Account Representative

  • Management of multiple customer accounts throughout Central and Eastern North Carolina and Virginia on strict timelines• Management of entire sales cycle including quote presentation, purchase order entry, submission of credit applications, processing payments, scheduling of delivery, as well as objections and changes with production, quality, and delivery• Maintain extensive product training of company products, services, and new technology available in order to compete effectively for top performance in changing markets • Responsible for analyzing and entering the chemistries and physical properties of material in accordance with customer specifications• Development of new and existing accounts through effective prospecting, proactive out calling, solution selling, completion of daily and weekly calling lists, and maintaining information in the Salesforce CRM database• Communicate collaboratively with Outside Sales Representatives on new customer leads, pricing strategy, current customer feedback, market trends, and inventory forecasting• Execute excellent customer service and ensure on time delivery through consistent follow up and follow through on all open bids, orders, projects, and deliveries• 2 years consecutively placing in the top 10 salespeople in the region, achieving approximately 12M in sales per year• Extensive product training and call quality development for top performance upon local market Show less

• 

  Twinings North America

  Aug 2022 - now

  Customer Service Analyst