Rob Klein

Experience

• 

  AT&T

  Apr 2001 - Dec 2022

  ▶️ SCOPE: Provided direction to a team of 100 management employees and contractors across Business Development, Wi-Fi Design, Subcontractor Management, Software Development, Business Process Improvement, Maintenance Contract Renewal, and Managed Services. ▶️ ORGANIZATIONAL IMPACTS:➦ Maintained national subcontractor relationships, achieving a 99% dispatch success rate for 10,000 dispatches during McDonald’s Wi-Fi deployment.➦ Consistently surpassed maintenance contract renewal revenue and margin objectives annually.➦ Championed efforts to promote cross-selling opportunities and value through presentations to 2,000 attendees annually.➦ Partnered with product marketing and sales teams to develop and launch strategic SaaS products, including Business Wi-Fi, SD-WAN/SASE, Small Cell, DAS, and Office@Hand.➦ Exceeded objectives for Managed Services accounts, including IBM internal, DOW, Altria, and Xcel Energy. Show less ▶️ SCOPE: Oversaw Center Operations with national responsibility for Trouble and Order Call Receipt, Dispatch, Implementation Coordination, and Service Management while supporting AT&T customers with products, including Cisco, Avaya, Nortel, and AT&T Managed Services. ▶️ ORGANIZATIONAL IMPACTS:➦ Expertly coordinated 250,000 technician dispatches annually across 50 states.➦ Managed trouble and order centers handling over 400,000 calls annually.➦ Coordinated service needs for high-profile customers, including the Department of Justice, MetLife, and American Express.➦ Achieved call reductions by leading the iPhone application development project and enabling technician phones to interface with dispatch systems. Show less ▶️ SCOPE: Maintained responsibility for the implementation and maintenance of voice, data, and cabling solutions across multiple states. ▶️ ORGANIZATIONAL IMPACTS:➦ Spearheaded cabling installation to support the 2008 President Obama inauguration and expedited FEMA Hurricane Katrina 400-user support center.➦ Managed $22M P&L, project budgeting, WIP, resource management, safety compliance, and customer satisfaction through PMO systems.➦ Directed a team of 430 management, CWA, IBEW, and subcontracted resources while driving culture and engagement.➦ Played a key role in the negotiation of IBEW union contracts, resulting in new wage, benefit, and work rules for technicians. Show less

  • Director Professional Services, Business Development

    Jan 2015 - Dec 2022

  • Director Professional Services, Center Operations

    Jan 2010 - Dec 2014

  • Director Professional Services, Field Operations

    Apr 2001 - Dec 2010
• 

  CarrieAway, LLC

  Jan 2023 - now

  Chief Executive Officer

  ▶️ SCOPE: Provided direction to the launch of an online retailer specializing in destination-specific, hard-to-find, and unique travel items.▶️ ORGANIZATIONAL IMPACTS:➦ Managed company formation, product research, web development, CRM, marketing, procurement, inventory control, shipping, resale agreements, and taxation.