Muhammad Hasaan

Experience

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  Handtec

  Jan 2015 - Feb 2019

  Assistant Manager Customer Success

  Develop and implement processes to scale customer success operations.Define and track key performance indicators (KPIs) for customer success.Identify and mitigate customer churn risks.Collaborate on product roadmap and customer feedback.

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  Motive

  Dec 2018 - Aug 2022

  -Managed the onboarding process for local and long-haul drivers, ensuring a seamless transition into the company.-Provided comprehensive training on the driver dashboard, enabling drivers to effectively utilize tools for route planning and performance tracking.-Conducted one-on-one sessions to understand each driver’s needs and challenges, offering tailored solutions to enhance their experience and productivity.-Collaborated with cross-functional teams to streamline onboarding procedures, reducing the time to full productivity.-Developed instructional materials and resources to support drivers in navigating systems and processes efficiently.-Gathered feedback from drivers post-onboarding to identify areas for improvement, leading to enhanced training programs and support systems. Show less

  • Sr. Account Executive (Inbound) / SME Customer Success

    Jan 2021 - Aug 2022

  • Onboarding Project Manager (Local/Long Hauling)

    Aug 2019 - Dec 2020

  • Customer Success Associate

    Dec 2018 - Jul 2019
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  CareCloud

  Aug 2022 - Sept 2024

  Project Manager

  CareCloud is a company that provides medical software, such as electronic medical record (EMR) and medical practice management software (PMS), to healthcare practices within US.Curating minimum of $20k Implementation Projects for Essential Model. -Responsible for executing project plans and consulting with stakeholders and providing directions to implementation team.-Manage a detailed project schedule and work plan-Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress-Monitor progress and make adjustments as needed-Onboard new clients, Practices and help them achieve goals. Show less

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  Motive

  Jun 2024 - now

  Customer Success Manager

  -Working as a Mid-Market Customer Success Manager with a strong focus on driving customer satisfaction and retention.-Proven ability to build and maintain Book of Business worth 1.6M with mid-market clients, ensuring their needs are met and exceeded.-Skilled in onboarding new clients, providing training, and facilitating product adoption to maximize value.Proficient in analyzing customer data to identify trends and areas for improvement, leading to actionable insights.-Adept at collaborating with cross-functional teams to deliver tailored solutions and address customer challenges.-Committed to advocating for customers and enhancing their overall experience through proactive engagement and support. Show less