Catherine Sudholz

Experience

• 

  RACQ

  Jul 2010 - now

  • Develop, implement and evaluate learning design and role-specific development activities across RACQ group• Identify and evaluate learning programs to support cultural change and build capacity • Coordinate training requirements and the development of new initiatives in response to changing needs• Build and sustain multi-tiered relationships with key partners to foster collaboration and engagement• Lead staff through effective coaching and guidance to support performance, learning and development• Conduct training needs analysis and design learning solutions to meet identified needs • Drive learning culture within organisation by promoting training opportunities and facilitating learning content• Manage assigned projects and maintain curriculums to ensure timely and effective delivery • Ensure compliance with relevant acts, regulations and policies as applied through the RACQ group Show less • Implemented specialised training programs for employees within Personal Insurance Claims unit• Provided learning and development solutions that supported individual performance and business needs• Built and nurtured strong relationships with internal and external stakeholders to foster collaboration• Identified and recommended process and practice improvements to ensure efficient and effective operations• Analysed and reported on training programs to drive continuous improvement • Maintained compliance with relevant acts, regulations and policies for RACQ group Show less • Implemented specialised training programs for employees within Teleclaims unit• Provided learning and development solutions to maintain and improve quality of work and service• Tailored training solutions to meet the needs of individual staff members and teams• Fostered strong relationships with teams to build trust in supporting achievement of KPIs for quality• Managed incoming calls volumes and workloads and resolved complaints in a timely manner • Maintained compliance with relevant acts, regulations and policies for RACQ group Show less

  • Manager Learning & Development

    Mar 2021 - now

  • Team Leader Learning & Development

    Mar 2017 - Feb 2021

  • Learning Development Consultant

    Oct 2013 - Feb 2017

  • Skills & Development Officer

    Jul 2010 - Oct 2013