Amer Al Bulbul

Experience

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  Industrial Metal Packaging

  May 2020 - Jun 2020

  Sales and Operations Associate

  • Implemented a sales report system to track the financials of the company and areas of improvement• Increased amount of cash dollars we receive by 10% through negotiations with clients over terms of payment• Visited customers (BMA, Colortek, and General Paints) frequently to ensure our products are up to par and to introduce new products• Introduced a new range of tin can sizes to a new customer which increased the sales with this customer by 30%

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  MAGNiTT

  Jun 2020 - Dec 2024

  - Managing a client book of over $1 million (between 70-80 clients) while also looking for additional upsell and cross sell opportunities where possible.- Helped transform a historically high churn rate portfolio of individual clients into a 10% annual net churn enterprise saas client book and increased average contract value by 40% YoY.- Standardizing the onboarding process with all clients in order to start the relationship as soon as possible and reassure the clients that our priority is helping them solve their problems.- Using Tableau and amplitude to analyze weekly data and present findings including client feedback, interesting client activity insights and progress in reaching the target set for the quarter to the whole team and top managers.- Helped establish a health score system with management to track the health of our clients and flag clients that might need some additional relationship building. Show less

  • Account Manager

    Jan 2023 - Dec 2024

  • Customer Success Executive

    Jul 2022 - Jan 2023

  • Junior Customer Success Executive

    Jan 2022 - Jul 2022

  • Junior Platform Success Admin

    Jun 2020 - Jan 2022