Murat Evirgen

Experience

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  IBM

  Sept 1987 - Aug 2010

  Operations Delivery Manager+various Mngmt leadership positions & Project Mngmt roles over 20yrs

  Managing Data Centre/Command Centre 24/7 Operations Delivery & staff (Infrastructure, Networks, Batch processing, Situation & Problem Management) in IBM's largest AP real time monitioring flight deck environment.Managed numerous Strategic Outsourcing transitions, efficiency and productivity projects and offshoring programs under IBM's Global Delivery LEAN methodoligies.

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  Bank of South Pacific

  Feb 2011 - Sept 2012

  Head of IT Operations Delivery

  Manage 5 direct IT Managersand their teams under my remit., 1) Command Centre Systems Operations, 24/7 DataCentre Management, Server Systems monitoring & batch processing. 2) IT Network Operatons Centre - Infrastructure monitoring and incident management, network technical support. 3) End User Services - Wintel/Microsoft Desktop Support & Hardware Server + PC build teams. 4) IT Vendor Management team - Asset/License & Precurement management. 5) Problem and post incident management.Successful Program Management of multiple projects. National network upgrades from Juniper to Cisco, install/config Solarwinds as new monitoring tool, 11 office relocations, 5 new Branch openings, refresh 4000 + PC's upgrade businessfrom Win2003 to Win2007, upgrade to office 2010 and Active Directory to 2008 Show less

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  Australian Hearing

  Mar 2013 - Oct 2015

  Senior Infrastructure Project Manager

  Managed National technology upgrade/rollout program for over 135+ Branches. Installation of APC- UPS/PDU/MBP. new 42RU & 24RU Comms/Server Cabinets, Riverbed servers WAN optimization rollout, refresh CISCO routers to 2951's, CISCO UCCX upgrade 8.5 to 10.5, Large Vendor and Stakeholder management responsibilites.

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  Interactive Pty Ltd

  Dec 2015 - Dec 2017

  Cloud & Managed Services Snr Project Manager

  Allocated Project Management ownership of 20+ new and existing Cloud Managed Services tier 1/2/3 customers.Strong focus on PMP and Prince2 methodologies, stakeholder management with bi-weekly status presentations, intense vendor management and concise scheduling, reporting and billing. Almost all projects included Data Centre equipment commissioning, co-location and network services, server and storage provisioning, network security & infrastructure deployments into production steady state monitoring, utilizing the following technologies at Interactive: • IBM (Compute) • VMware (Virtualization) • Cisco (UCSDC, Flexpod, Networks) • FortiGate (Firewalls, IDS/IPS) • NetApp / EMC (Storage) • ZenApp (Citrix) • Commvault (Backup) • Doubletake (Disaster Recovery) • Kaspersky (Security) • Microsoft (SQL Server, Exchange, Hosted Exchange, Active Directory, Dynamics and recent Windows Operating Systems) -- Majority of new onboarding Data Center customers migrated to CISCO UCS DC FlexPod technology. Show less

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  Norwest Law Group

  Dec 2017 - now

  IT Program / Project Manager / Consultant

  Program & Consulting role forming strategic IT projects delivering process improvement & servicing Norwest Groups Law, Tax & Accounting existing/potential customers (non IT SMB’s).Delivery of IT projects, benefits realization reporting, analysis to build business cases, Data Centre / Cloud preparation & planning, pre-sales engagements, values management to Business Analysis services. businesses objective reviews, Ops manuals / standard ops procedures / identify operational risks and writing business cases , consulting on lessons learnt, Operational best practices. Reviewing IT contract SLA’s, KPI targets, identifying initiatives and proposing solutions, facilitating new technology rollouts and DC migrations, decommissioning projects, vendor / stakeholder management, DC/Comms room re-locations, product/software management and recommending new technology upgrades and instill process improvement methodologies. pre-sales management, IT Health check & feasibility reporting. . IT health checks, Developing business cases, gathering business needs & requirements, real-time performance & application monitoring, change management procedures, migrating applications & decommissioning legacy systems, planning End User Testing, review IT security risks, compliance, escalation policies, environmental risks, DR plans, backup strategy and status reporting. IT Operations and Service Delivery consultancy, reviews and improvement plan development. Client Third Party and Vendor relationship management and negotiations across contracts and SLA’s.  Project Management of EUC & Help Desk process improvement, root cause analysis, Incident co-ordination and management. Problem record adherence. Planning User Acceptance Testing and technical walkthroughs. Data Centre & Infrastructure transformations, moves, hardware/software refreshes and implementing monitoring tools.  Improving IT operations documentation, use cases and training manuals. Show less