Denzell Thomas

Experience

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  Enterprise Rent-A-Car

  Jun 2015 - Jul 2017

  Manager Assistant

  • Assisted in sales, customer service, operations and human resource objectives.• Managed a portfolio of strategic client accounts such as Caliber Collision, BMW, Mercedes-Benz, Nissan, Chrysler and Dodge. Understanding business goals and challenges to help achieve renewal targetsand long-term account growth.• Experience working and presenting to c-suite executives, stakeholders, owners, founders and key decision makers.• Managed, negotiated and closed contracts for clients and customers for renewals and expansions.• Kept accurate records pertaining to inventory and account notes.• Collected and analyzed data to learn more about client and consumer behavior.• Met quantitative revenue goals (renewals and expansions) and customer satisfaction goals.• Above corporate average in sales percentage, fleet growth, customer service, customer/client retentionfor consecutive months.• Worked in the Enterprise “Best Persons Program” as a selected member of Manager Trainees who exemplified top sales numbers in the region, positive character traits, and service. Worked with both thebranch manager and area manager training on corporate financials, service and leadership skills.• Increased customer satisfaction, customer retention and reference-ability.• Built mid to senior-level relationships with key strategic companies.• Developed a daily business plan and sales strategy to drive sales and meet company goals.• Performed an inside sales role to contribute to monthly and yearly sales goals.• Demonstrated a level of success in business development and client relationships.• Managed all aspects of the sales cycle with the well-rounded business experience to provide managedservices.• Drove customer lifetime value by guiding clients through the customer journey; deploying strategies tohelp drive business value with customers, customer goal achievement, new features, and new use-cases.• Completed Enterprise’s management training program. Show less

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  Vanguard

  Aug 2017 - Nov 2017

  Personal Investor Associate

  • Took phone calls from Vanguard s largest client base focusing on supporting client needs; online support, account balance requests, filling out paperwork, and providing basic investment guidance.• Developed relationships with clients to understand their investment needs.• Delivered client-focused solutions based on customer needs.• Demonstrated the ability to maintain composure in stressful situations.• Experienced working with customer relationship management tools and case management solutions.• Collaborated with internal cross-functional counterparts in sales, product, operations, professional services to evolve, grow and mature our customers.• Experience in high volume inbound calls.• Studied for the Financial Industry Regulatory Authority Exams.• Passed the Securities Industry Essentials (SIE) Exam. Show less

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  Aerotek

  Dec 2017 - Jan 2020

  Recruiter

  • Developed creative recruiting and networking strategies to attract qualified employees interested in jobopportunities.• Performed all necessary contractor screening to ensure the contractors' qualifications meet clientstandards (interviews, reference checks, skills testing, background checks and feedback calls). Managemultiple onboarding projects simultaneously and efficiently.• Identified/participated in networking activities such as attending career fairs, schools, organizationalevents, and outplacement services to promote Aerotek Inc.• Maintained all documentation using applicant tracking systems such as Salesforce CRM, LinkedInSales Navigator, NetSuite, Zendesk, Zoominfo and Help Desk systems.• Maintained all information and hiring metrics regarding candidates and sourcing strategies.• Performed customer service related activities, client site walk-throughs and addressing contractor questions as needed.• Maintained a professional work environment in alignment with current client culture.• Used interpersonal skills: such as organizational, telephony skills, communication skills, active listeningand customer-care. Show less

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  Better.com

  Feb 2020 - Jul 2022

  Mortgage Loan Processor

  • Selected to Better’s “American Express” operations division.• Performed thorough analysis of client’s income, expense data, self-employment documentation, credit reports, and property valuations to determine creditworthiness.• Verified and analyzed all necessary financial information and legal documents to satisfy underwriting conditions and Fannie Mae guidelines.• Processed agency conforming, FHA, VA, and jumbo residential mortgage loans.• Managed and closed a pipeline of 45-50 loans while building strong relationships with lending partners.• Obtained title reports, payoff statements, credit supplements, subordination agreements, credit reports(Credco) and appraisal reports.• Calculated qualifying loan to value and debt to income ratios.• Worked effectively with cross-functional teams in Operations (title, valuations, underwriting, closing).• Ran trainings, demonstrations and onboarding for newly employed processors.• Managed multiple projects at a time while paying strict attention to detail.• Familiar with Desktop Underwriter (DU) and Encompass.• Contributed to building out Better’s account managing workflow.• Collaborated with internal teams to creatively solve challenging underwriting scenarios.• Record of successfully implementing sales strategies, meeting and exceeding goals.Better Mortgage AccoladesMost loan sent to closing in one day: 10 loansMost loans sent to closing: 41 loansMost loans funded: 40 closed loansHighest conversion percentage: 133.3%Lowest locking rate to funded days: 32.65 days Show less

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  Seamless.AI

  Jul 2022 - Jan 2023

  Information Security Specialist

  • Targeted markets that use artificial intelligence (AI), software as a service (SaaS) technology, Cloud and sales intelligence software in the B2B space.• Developed AI-driven solutions, utilizing machine learning and data analytics to provide actionable business insights for enterprise clients.• Provided training and awareness programs to employees on best practices in cybersecurity, phishing prevention, and proper handling of sensitive information.• Collaborated with cross-functional teams to design and deploy tailored solutions in cloud, data, and enterprise applications, maximizing the impact of Seamless tools.• Conduct thorough research and analysis through email campaigns to identify target companies, develop strategic outreach plans, and effectively position the company's products and services.• Completed sales development, lead generation, inside sales, outside sales, call dispositions, data & analytics training.• Leverage SeamlessAI database, strategic referral network and partners, advertising, customer lists, brokers/ISOs, strategic and lead generation partners, banks, factors, lenders, platforms, agents, industry, trade association and conference contacts, and other lead sources to generate and close new business. Show less

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  Verus Global

  Jan 2023 - Jul 2023

  Business Development Manager

  Verus Global rapidly aligns collaborative teams to their imperatives so they can succeed faster. Trusted partner to leaders and teams around the world, equipping them with the proven tools and processes to immediately increase their capabilities, create stronger work teams, and accelerate business results.The reasons why our global clients continue to partner with us for decades include:• All our work is done with a clear focus: Deliver your plan and meet your business objectives – while developing stronger leaders, teams and culture in the process.• We align and develop collaborative leadership in the flow of the work day where they learn from experience and their peers.• We believe what our best clients believe: When you develop the whole person you create a better employee and leader. Our clients also use our methodology to do big things where it matters most: at home.• We play big: We promise transformative and sustainable changes in all we do. Show less

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  NFTYDoor

  Jul 2023 - now

  Post Closing Specialist

  • Reviewed and validated loan files for accuracy, completeness, and compliance with policies,procedures, and regulatory guidelines.• Ensured all required conditions were collected and reviewed prior to submitting loans forUnderwriting.• Led a team of Loan Specialists/Loan Coordinators, overseeing hiring, training, coaching, anddevelopment.• Collaborated closely with operations teams to ensure timely loan application completion and scheduledclosings.• Applied underwriting standards to place borrowers in suitable loan programs, maintaining alignmentwith industry guidelines.• Developed and nurtured cold and warm sales leads for Mortgage Home Equity products throughinternet and telephone sales channels.• Implemented process improvements and suggested innovative ideas to enhance overall operationalefficiency.• Managed employee schedules, including extended hours and Saturday business, to accommodate clientneeds.• Participated in special projects, including system upgrades and software rollouts, to optimize loanprocessing and documentation.• Maintained expertise in FNMA/FHLMC guidelines and those of other Investors and Private MortgageInsurance Companies.• Demonstrated advanced proficiency in Excel and PowerPoint, supporting data analysis andpresentations.• Utilized a range of software applications, including Microsoft Office, Compare, and AdobeProfessional, to streamline workflows and enhance productivity. Show less