Dhaval Mehta

Experience

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  Tech Mahindra Business Services

  Apr 2011 - Dec 2013

  Customer Advocacy Manager

  • Accountable to achieve organization's objectives through consulting the business processes. Responsible for searching new client leads & managing relationships with existing customers.• Drove internal and external communication to ensure on-going updates on resolution process.• Handled inbound / outbound calls to ensure quick and e2ective solutions are provided to each customer. Communicated customers about their outstanding payments/bills.• Kept records of customer interactions and transactions, recorded details of inquiries, complaints, & comments, and actions taken. Show less

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  OCWEN FINANCIAL SERVICES

  Jan 2014 - Jul 2016

  Client Relations Specialist

  • Assessed the service needs of clients and connected them with the correct provider as well as assessed client issues with their mortgage enquires.• Responded to client account queries in a timely and professional manner. Offered resolution options for their Mortgage and intimated them about their outstanding payments/bills.• Answered telephone calls and addressed them as per company's policies, procedures, cultures & business values. Created and maintained a database of clients and client needs.• Handled Inbound/outbound calls for mortgage collection. E2ectively provided prompt, accurate and professional responses to customer inquiries as well as successfully resolved inquiries regarding payments, mortgage terms etc. Show less

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  E& UAE

  Sept 2016 - now

  Community Leader

  • Accountable for heading the assigned projects along with project team. Preparing cost estimates, scheduling project tasks, overseeing subordinates' work, and monitoring projects to ensure they are completed on time and under budget.• Heading a team of 45 members including team leaders. Mentoring, training, and coaching them to maximize their potential and exceed performance goals.• Handling end to end Sales functions for key clients. Working to develop client proposals, negotiate contract terms and communicate e2ectively with stakeholders.• Liaising between customers & other departments and communicate with internal as well as external partners to meet customer satisfaction.• Establishing, maintaining and expanding customer base, Servicing the needs of existing customers and Increasing business opportunities through various routes to market.• Building up a healthy pipeline of o2ers, by generating consistent enquires by continuous market coverage & excellent rapport building with customers. Ensuring accurate Offer presentation in the shortest time frame.• Suggesting new services/products and innovative sales techniques to increase customer satisfaction. Collaborating with Vertical Market Managers to develop sales strategies to improve market share in all product lines.• Analyzing root cause analysis in order to explain the underlying reason for a problem or observation. Providing insights that are practical and actionable. Show less