Talk to sales Try for Free
Libby Langley

Libby Langley

Document Control Administrator

Followers of Libby Langley394 followers
location of Libby LangleyOttawa, Ontario, Canada

Connect with Libby Langley to Send Message

Connect

Connect with Libby Langley to Send Message

Connect

  • Timeline

  • About me

    Customer Support Manager at Sofar Sounds

  • Education

    • The Academy of Contemporary Music, Guildford

      2014 - 2017
      BMus. Professional Music Performance Drums 1st Class Hons.

      The Academy of Contemporary Music is a music academy in Guildford, Surrey, England providing contemporary music-based courses. I chose to attend ACM in pursuit of a career in Music Performance, this having been the focus of my extra-curricular life.I gained a broad insight into the Music Industry as a whole and deepened specialist knowledge of:- Musical Composition and Arrangement - Performance and Technical Application on Drums- Contemporary Music History- Marketing and… Show more The Academy of Contemporary Music is a music academy in Guildford, Surrey, England providing contemporary music-based courses. I chose to attend ACM in pursuit of a career in Music Performance, this having been the focus of my extra-curricular life.I gained a broad insight into the Music Industry as a whole and deepened specialist knowledge of:- Musical Composition and Arrangement - Performance and Technical Application on Drums- Contemporary Music History- Marketing and Promotion Show less

  • Experience

    • Cooper Homewood Limited

      Dec 2017 - Sept 2018
      Document Control Administrator

    • Rocksteady Music School

      Oct 2018 - May 2019
      Band Leader

      Rocksteady Music School provides in-school fun and inclusive rock and pop band lessons for primary school children.During my time at Rocksteady I worked independently with up to 50 bands across ~8 schools each week, tailoring my existing Music Performance and Arrangement skills to a range of individual needs to boost confidence, teamwork and musicality. I gained a wealth of knowledge, patience and fulfilment through this role.

    • Costa Coffee - Odeon Cinemas

      Jun 2019 - Jan 2020
      Guest Experience Supervisor

    • Watco

      Jan 2020 - Jun 2021

      Watco is the UK’s leading manufacturer and direct supplier of industrial coatings and repair products. Within this role I managed high volumes of e-commerce inquiries via Phone, Live Chat and Email, maintaining a strong working knowledge of products across three bands to successfully deliver an outstanding level of customer care. Other responsibilities included: - Monitoring Amazon metrics, maintaining SLA achievement >90% - Competitor research - Optimization of Amazon and Ebay listings to include A+ content and keywords Show less

      • Customer Support Advisor

        Jun 2020 - Jun 2021

      • Customer Support Advisor

        Jan 2020 - Jun 2020

    • Sofar Sounds

      Jun 2021 - now

      Sofar Sounds is a Global Music Events startup bringing Independent Artists and Audiences together in unique, intimate locations across 400+ cities.As the first Customer Support Associate to join the team in 2021, I have since been promoted to Senior level to undertake team onboarding and management, and track Customer Support performance within a fast-growing business.

      • Customer Support Manager

        Jan 2024 - now

      • Senior Customer Support Associate

        Mar 2023 - Mar 2024

      • Customer Support Associate

        Jun 2021 - Mar 2023

  • Licenses & Certifications