Jennifer K.

Experience

• 

  Best Buy

  Aug 2005 - Oct 2011

  Sales Lead, Specialization in Car Audio and Electronics

  • Guided and coached sales team to drive sales performance targets and achieve sales objectives at Best Buy.• Provided exceptional customer assistance, resolving inquiries and enhancing customer experience.• Managed inventory, displays, and contributed to team training to support store operations.

• 

  Bijuju

  Mar 2010 - Dec 2012

  General Manager

  • Led a team to deliver exceptional customer care, exceeding Bijuju’s service standards.• Recruited, trained, and developed a talented team to create a supportive environment.• Managed payroll, budgets, and financial planning to align with company goals.

• 

  All Access Internships

  May 2014 - Jun 2017

  Director of Marketing

  • Led marketing strategy development and execution at All Access Internships, driving brand positioning and messaging.• Managed campaigns for optimal results, analyzing market trends and competitor data to maximize digital and traditional channels.• Cultivated strategic partnerships, presented to stakeholders and executives, and developed and mentored marketing talent.

• 

  Academy of Nutrition and Dietetics

  Oct 2014 - May 2015

  Student Liaison

  • Completed monthly surveys and submitted photos to Academy region leader, ensuring timely communication and engagement with stakeholders.• Wrote engaging content for the Student Scoop newsletter, showcasing creativity and communication skills.• Provided Academy membership materials to SNDA members, promoting organization's resources and benefits.

• 

  LIFE University Center for Health and Optimum Performance

  Jun 2015 - Jun 2016

  Nutrition Clinician

  • Provided personalized nutritional counseling to clients at LIFE University Center for Health and Optimum Performance.• Developed tailored meal plans based on individual dietary habits and health goals.• Collaborated with healthcare teams to address dietary restrictions and track client progress and outcomes.

• 

  AVA

  Oct 2016 - Sept 2018

  Nutrition Consultant

  • Utilized AVA's technology to analyze nutritional content from user-submitted photos• Implemented Motivational Interviewing methods to support behavior change• Created tailored meal plans and original recipes for clients• Contributed to AVA's blog, social media, and event marketing efforts

• 

  Kasa Living, Inc.

  Jun 2019 - now

  As Senior Manager, Guest Experience at Kasa Living, Inc., I lead strategic initiatives to elevate guest satisfaction and loyalty. I mentor and empower my team to deliver exceptional service while upholding Kasa’s values. Overseeing high-impact guest experience programs, including VIP and personalized stays, I ensure seamless and memorable interactions. I skillfully address escalated concerns, implement feedback-driven improvements, and optimize processes using data insights. By collaborating cross-functionally, I enhance operational synergy and drive guest-focused projects that deliver measurable impact. Show less

  • Senior Manager, Communications GX

    Feb 2022 - now

  • GX Engagement + Development Manager II

    Jun 2019 - now