Alex Glasenapp

Experience

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  Cedar's Hall

  Jan 2005 - Jan 2015

  Event Manager

  Bartending and management experience for large Weddings and banquet events.Managed inventories and scheduling of other amenities of events.Worked all aspects of Hall services: management, bartending, dishwasher, security and setup/takedown.

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  Operations/Merchandise Intern

  Jun 2009 - Aug 2009

  3M Championship

  Developed marketing plans and designs for PGA golf tournament.Worked on logistics and scheduling with outside companies, coordinating for tournament operations, including vendors and PGA Officials.Organized and ran four Pro-Am events for the 3M Championship

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  Sailaway Cafe

  Apr 2010 - Sept 2010

  Bar Manager

  Bartending and management experience for fast paced restaurant/bar.Managed inventories and scheduling along with day to day operations.Worked on marketing and advertisements to promote business.

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  Best Vendors Management

  Nov 2010 - Jan 2014

  The purpose of this position is to provide information, communication and resolution to Canteen/Vendor branches to ensure high client satisfaction. This position handles escalated Canteen/Vendor service calls from Location Managers to address unresolved issues; builds relationships with assigned Canteen/Vendor branches to aid in issue resolution; transitions vendors as necessary; and works with assigned Canteen/Vendor branches to successfully complete projects, new store openings or client rollouts, etc. Show less

  • Canteen Corporate Vendor Liaison

    Jul 2012 - Jan 2014

  • Credit & Collections Associate

    Nov 2010 - Jul 2012
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  Compass Group North America

  Jan 2014 - Jan 2016

  On-boarding of new BV Fusion (BVF) Portal and PULSE applications, providing technical support to existing BV Fusion and PULSE clients, and perform BV Fusion Portal and PULSE Demonstrations as required. Gather necessary data to configure client applications using PULSE or BVF ACE programs, using quality parameters to test the data and output to ensure accuracy. Working with internal management to ensure the end product meets the client’s requirements/needs. On-boarding of new BV Fusion (BVF) Portal and PULSE applications, providing technical support to existing BV Fusion and PULSE clients, and perform BV Fusion Portal and PULSE Demonstrations as required. Gather necessary data to configure client applications using PULSE or BVF ACE programs, using quality parameters to test the data and output to ensure accuracy. Working with internal management to ensure the end product meets the client’s requirements/needs.

  • Sr. Application Specialist

    Jul 2015 - Jan 2016

  • Application Specialist

    Jan 2014 - Jul 2015
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  Eurest

  Jan 2016 - Jan 2018

  Catering Director

  As the Catering Director I am responsible for overseeing all catering events for the Land O Lakes Corporate office. Also, managing and leading a team of associates to make sure the event is executed and Eurest stands are met. Additionally, as part of the management team, I am responsible for the following: Responsibilities:-Coordinate and oversee internal and external catering events.-Develop and maintain the catering marketing plan, including a comprehensive event planning service to clients and detailed menu development.-Hire, train, and schedule catering staff, and be actively involved in the development of existing catering staff in service techniques, menu presentation, policies, and procedures.-Ensure successful operations of catering functions including labor cost, food cost control and preparation, transportation, setup, operation, and clean up of all events.-Additional responsibilities include the reporting of operating statements, reports, and operational budgets, and review of the collection of receivables.-Responsible for all catering activities, books, plans & directed functions.Menu development and costing, marketing functions as they relate to the catering department. Show less

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  Compass Digital Labs

  Jan 2018 - May 2019

  Technology Delivery Manager

  Direct all phases of project-based efforts while managing, motivating, and leading project teams from kick off to completion.Install, configure and train hospitality personnel in the use of multiple POS systems, digital signage, desktop ordering, cashless payment/gift card technologies, catering and accounting software.Extensive experience opening new restaurants and transitioning existing restaurants from other contract management companies. Adept in identifying, researching, and resolving technical problems and concerns of customers.Provide live and remote support in the use of POS systems, computer hardware and peripherals.Setup complex networks for PCI compliance.Serve as technical liaison between end-users, vendors, corporate personnel and clients. Show less

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  Compass Group

  May 2019 - Oct 2022

  Business Analyst

  This Role listens to Business problems, interprets, and makes suggestions for trying to solve the problem. Engaging in collaborative dialogue to arrive at solutions.Timely and accurate on-boarding of new clients/customers for our proprietary applications:-Pulse & Acuity Connect - data collection tools-Acuity - Reporting dashboard-STACK - development platform to manage applicationsProvide technical support to existing sector partners, client contacts, and platform users. Show less

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  E15 Group

  Oct 2022 - now

  Product Owner for the suite of applications that capture and report data for Compass Group NA Managing the Data Product Applications for E15 Group

  • Director of Data Products

    Apr 2024 - now

  • Applications & Business Analytics Manager

    Oct 2022 - Apr 2024