Ifunanya Ozim

Experience

• 

  Emma Lalas Enterprise

  Apr 2015 - Jul 2015

  Secretary

  Office administration and data management Selling the company’s product through communication, persuasion and negotiation; Understanding the customers’ needs; recording orders and sending details to the sales office and meeting sales targets as well as reporting sales trends to my superior. With the work experience gathered from this company, I was able to work effectively, build supportive and responsive relationships with colleagues and stakeholders in the establishment.

• 

  Castle Rock Capital Limited

  May 2016 - Dec 2016

  Administrative Assistant

  1. Provides secretarial support including call screening, data entry, composing/typing correspondence, memorandums, reports and minutes of meeting2. Manage calendars, schedule and coordinate showing appointments 3. Managed office inventory, supplies and basic office systems and procedures.4. Track & maintain keys/key logs for listings.5. Processes all monthly “Lease Change Forms,” reports, and Lease audits.6. Update and manage company database for current rentals, future increases, lease expiration date, real estate taxes and license fee.7. Assist in the analysis for securing and renewing permits for locations with all applicable jurisdictions. Show less

• 

  Nigeria Employers' Consultative Association (NECA)

  Jan 2017 - Jul 2018

  Administrative Assistant

  • Manage all inbound & outbound communications and logistics accordingly.• Provide administrative and operational support for projects and initiatives.• Develop, plan, and organize training and networking events for members’ business growth and development. • Manage and implement all digital marketing strategies, including email, social media, website and display advertising campaigns.• Assist in managing and update Network financial records, accounts, and project budgets.

• 

  Dublin City University: Centre for Talented Youth Ireland

  Jul 2019 - Jul 2019

  UN Model Instructor

  • Charged with organizing UN Model activities and debates for children in the talented youth program.• Teaching and engaging children in a fun and creative discussions on world issues of global justice and global citizenship. • Develop, plan and prepare lesson modules and take-home assignments for the program covering the subject area. • Liaise with Program administrator on student's progress as well present report to Parents on closing day.

• 

  Dublin City University: Centre for Talented Youth Ireland

  Sept 2019 - Dec 2019

  UN Model Instructor

  • Charged with organizing UN Model activities and debates for children in the talented youth program.• Teaching and engaging children in a fun and creative discussions on world issues of global justice and global citizenship. • Develop, plan and prepare lesson modules and take-home assignments for the program covering the subject area. • Liaise with Program administrator on student's progress as well present report to Parents on closing day.

• 

  Oxfam Ireland

  Sept 2019 - Sept 2019

  Fundraiser

  1. Effective engagement with members of the public on the positive impact of Oxfam’s projects towards aid, development and the fight for injustice and against poverty2. Charged with soliciting and inspiring members of the public to support Oxfam’s projects towards making a difference in developing countries through monthly contributions

• 

  Eir Ireland

  Dec 2019 - Sept 2020

  Technical Support Analyst

  • Act as a subject Matter Expert on Eir products and services to customers via various channels of communications such as web-chat, emails and phone calls.• Provide technical support and analysis to customers on broadband, landline, vision, and app users experiencing difficulties.• Action incoming tickets bordering on Payments, Account Verifications and Technical related issues using tools such as Salesforce, Phoenix and Jira in a timely and efficient manner.• Evaluate new account documentation and review KYC records to ensure compliance and due diligence is met based on requirement and regulations• Periodically assist the Team Leader with the day-to-day running of the department.• Report major issues and trends with communications software and applications to Team Lead.• Maintaining accurate and comprehensive logs of all inbound and outbound communication and interactions with Eir users. Show less

• 

  Accenture

  Mar 2021 - Dec 2021

  Senior Analyst at Google

  • Process and review potentially sensitive contents that have been flagged to ensure there are no violations of policies.• Review contents pertaining to Trust & Safety for Child Safety, Hate speech and Graphic Violence.• Support new and existing team members in attaining optimum performance within the Team’s strength.• Periodically conduct shadowing, coaching, 1:1 error feedback and refresher sessions for recently onboard agents as assigned by Team Lead.• Perform root cause analysis on moderators work to mitigate against further errors while maintaining • Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures.• Support Team Lead and work cross functionally with other teams across different sites.• Attain a quality score of 95% when reviewing contents, keeping an eye out for details and possible/ potential trends. Show less

• 

  Quora

  Dec 2021 - now

  •Develop and sustain robust systems, processes, and technologies to guarantee the successful delivery of projects.• Drive collaboration across functional teams to maintain excellence in Quora's platform and communityby refining policies, guidelines, content moderation practices, and machine learning initiatives.• Oversee project lifecycle from initiation to closure, identifying potential risks, implementing mitigationstrategies, and executing detailed risk management plans to ensure project success.• Manage and enhance vendor relationships to ensure compliance with project timelines and qualitystandards.• Design and implement targeted training programs for project teams and stakeholders, assessing needs,delivering training, and evaluating impact to boost project effectiveness.• Work closely with various teams to uphold and enhance quality standards in policies, guidelines, contentmoderation, and machine learning within Quora.• Continuously monitor industry trends to identify improvement opportunities and preemptively addressemerging threats, thus improving user experience. Show less - Manage relationships and interactions with vendors, including building strong vendor relations and ensuringadherence to project timelines and quality standards.- Develop and implement training programs for project team members and stakeholders, identifying training needs,coordinating sessions, and monitoring effectiveness for project success.- Collaborate with cross-functional teams in areas of policies, guidelines, content moderation, machine learning andLLM to ensure high-quality standards within the Quora platform- Monitor and analyse trends and patterns to identify areas of improvement, emerging threats, and proactivelyadapt prevention strategies to enhance user experience.- Initiated and executed several strategic initiatives and systems, resulting in significant process improvements andheightened efficiency. These accomplishments were instrumental in securing a promotion within Quora. Show less

  • Product Operations Lead

    Oct 2022 - now

  • Product Operations Specialist

    Dec 2021 - Oct 2022