Experience

• 

  Mandon building systems

  Oct 2011 - Jul 2012

  • Installed drywall, ceiling grid, framing, and also worked on interior and exterior finish work including Dryvit and Stucco products• OSHA Trained and Certified for safety regulation standards• Trained to operate heavy machinery such as fork lifts and man lifts • Developed a database used to track inventory and equipment across jobs• Created a website to show past completed projects and contact information• Provided troubleshooting and maintenance for computers in the office

  • Carpenter’s Helper

    Mar 2004 - Jul 2012

  • IT Specialist

    Oct 2011 - Mar 2012
• 

  Ingram micro

  Jul 2012 - Aug 2013

  Technical support specialist i

  • Assisted customers with hardware configurations for servers, storage solutions, and blade systems to ensure that they are getting exactly what is needed for their business objective• Provided feedback to vendors about how their products are received by our customers to help facilitate future sales and interest• Educated customers on the products they are looking into for their end users to provide the best possible customer experience

• 

  Yahoo

  Aug 2013 - Oct 2021

  ● Troubleshooted, repaired, upgraded, built/installed, and tested hardware in the datacenter to ensure site stays up● Managed inventory we have on site and kept our space organized for best efficiency when pulling gear or doing cycle counts● Facilitated office outings to sporting events (Buffalo Bandits/Bisons)● Educated students on computer hardware (High School/College) andprovided tours of the data center Assisted customers with their accounts that have been compromised, locked, or otherwise inaccessible.

  • Data Center Engineer

    Apr 2014 - Oct 2021

  • Customer Care Agent III

    Aug 2013 - Mar 2014
• 

  Ingram micro

  Mar 2022 - Jan 2024

  Technical account manager - nutanix

  - Sized millions of dollars of Nutanix SaaS solutions -Assisted many resellers with certification trainings on the SaaS solutions so they could better train their customers, as well as become their support (NCSE-Core/NCA)- Traveled to various resellers to assist with presenting the product to their clients