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Pedro Novais

Pedro Novais

Customer Service / Operations

Followers of Pedro Novais1000 followers
location of Pedro NovaisPorto Metropolitan Area

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  • Timeline

  • About me

    Area Key Client Manager | South West Europe | Automotive, Chemicals & Technology

  • Education

    • Instituto Politécnico de Gaia

      -
      Frequência universitária Engenharia de Telecomunicações e Computadores

    • Instituto Português de Administração e Marketing - Matosinhos

      -
      Gestão / Marketing

  • Experience

    • CMA CGM

      Nov 2007 - May 2010
      Customer Service / Operations

      Manage all booking procedures from A to Z ( import/export = documentation / operations / invoicing )

    • DHL GLOBAL FORWARDING

      Jun 2010 - Feb 2022

      Field Sales ( new customers and actual ), key account management, special campaigns, reporting.Products ( Air + Sea + Road + Rail + Supply Chain + Customs + Projects ) - Customer Service Supervisor ( Manage Customer Service team = country level )- Customer Relation Specialist ( AIR and Sea = import/export = special customer support for all matters, including sales/projects/daily issues ) from top and global accounts.- Implementation Manager ( acquired/register/implement/supervise execution of special needs from each Customer) Manage all booking/logistics procedures from A to Z ( AIR and Sea = import/export = documentation / operations / invoicing / customs clearances / transportation / customer relation ) from top and global accounts.

      • Sales Executive

        Jun 2015 - Feb 2022

      • Customer Service Supervisor - Portugal

        Oct 2013 - May 2015

      • Operations

        Jun 2010 - Sept 2013

    • A.P. Moller - Maersk

      Feb 2022 - now
      Area Key Client Manager | South West Europe | Automotive, Chemicals & Technology

  • Licenses & Certifications

    • DGF Employee of the year award 2020

      DHL Global Forwarding
      Dec 2020

    • Customer Service Excellence

      DHL Global Forwarding

    • CIF — Certified International Forwarder

      DHL Global Forwarding
      Jun 2016

    • IATA Dangerous Goods Regulations Category 6

      International Air Transport Association (IATA)