Christine Cooper

Experience

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  Chain Store Maintenance

  Jan 2001 - Jan 2004

  Customer Service / Project & Proposal Team Leader

  - Took complaints from customers and arranged repairs from the most affordable and well-reputed company- Scheduled painting, carpentry, and electrical work to ensure that projects progressed with efficiency - Mediated billing issues that arose to ensure our contractors were paid and customers were not overpaid - Helped establish the Projects Department which coordinated stores themselves receiving timely maintenance

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  W.J. Donovan Mayflower

  Mar 2007 - Jan 2013

  Customer Service Rep.

  - Relayed orders from customers to drivers for servicing, and ensuring completion- Oversaw daily quoting, scheduling, tracking, and completing orders for customers, and document progress - Regularly updated spreadsheets and uploaded them to our website for customer viewing - Created user manuals and trained staff on office SOPs and a revised company-wide ordering system

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  CTI Towers

  Dec 2013 - Jan 2018

  Operations Coordinator

  - Coordinating effective communication between our organization, our parent company Comcast, and our lessees including Verizon, AT&T, T-Mobile, and Sprint - Managing maintenance on towers both locally and across the country; vetting and hiring contractors when necessary; and ensuring local, state, and federal safety guidelines are adhered to throughout the process- Maintaining Sales Pipeline Reports to track annual sales, and modifying or revamping procedures to make standard operating procedures more efficient and time effective - Providing support to the Director of Operations and Project Managers who work remotely from around the country, and coordinate digital meetings to keep all employees informed and current - Utilizing various computer programs to effectively and efficiently communicate with staff and lessees, including Microsoft Office Suite, File Maker, Photo Shop, Transyst, Siterra, Share File, etc. - Supporting the Sales Department while interacting and working with customers including wireless carriers, government agencies, and internet providers to expedite leases. - Preparing and submitting applications to the FAA and FCC to ensure tower compliance. Show less

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  InSite Wireless Group, LLC

  Feb 2018 - Feb 2021

  Collocation coordinator

  - Supporting Sales Department while interacting and working with customers including wireless carriers, government agencies, and internet providers to expedite leases.- Ordering engineering documents such as: structural analysis, tower & foundation mapping reports, geotechnical reports, modification drawings, and construction plans and drawings as required. - Collecting pertinent documents required to issue NTP "Notice to Proceed" for customers installation of equipment and tracking installation progress to obtain close out package upon completion. - Preparing and submitting special projects as required by the Vice President of Operations, Director of Operations, or Director of Sales. Show less

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  CTI Towers, Inc.

  Feb 2020 - now

  • Operations Supervisor

    Feb 2022 - now

  • Operations Process Supervisor

    Feb 2021 - Feb 2022

  • Senior Operations Coordinator

    Feb 2020 - Feb 2021