Experience

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  Air arabia

  Dec 2015 - Jan 2020

  Sales executive

  1. To manage and develop sales among Travel Agents, corporate and commercial houses in Morocco. 2. Follow on daily basis with travel agents regarding their sales performance.3. Identifies key contacts, influencers and decision makers in corporate and makes appointments and conducts meetings to persuade them to promote Air Arabia products and services.4. Generates sales agreements and sends them to prospective corporates.5. Increase distribution by identifying and enrolling new agents/corporates and looking at alternative distribution channels. 6. Provides weekly reports on Travel agents/corporate performance and discusses positive and negative results with them so as to take corrective actions, where necessary.7. Trains staff in Air Arabia Maroc ethos, products and services; trains in how to process bookings.8. With other sales staff to build and maintains a customer database, ensuring that key data elements are accurately recorded and kept up to date.9. Keeps up-to-date with industry/competitor information including information concerning passenger trends and activities; keeps up a timely flow of key information to the Sales Manager.10. Organize workshops to promote the company products and services11. Attending sponsored events to present the company and promote its services;12. Handle passenger inquiries, communicate with top management during delays, and insure 0 complaints; Show less

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  Tui fly

  Jan 2020 - Jun 2024

  Sales & distribution coordinator

  - Manage sales and improve commercial relations with current Travel Agencies in Morocco, France, Italy & Netherlands. - Develop Sales among the team (ticketing agents).- Competitive intelligence.- Informs of the difficulties encountered and suggests solutions.- Control, analyze and report performance and integrate areas for improvement related to future action plans.- Prepares reporting with the Business analyst.- Collaborate with public organizations (MNTO, Embassies…).- Propose actions / project plans to boost load of routes.- Develop and maintain technical knowledge of the product in order to explain its features and benefits to customers and answer their questions;- Write presentations, proposals to demonstrate and develop the routes;- Troubleshoot technical problems related to the system;- Train partners on the use of the B2B sales platform; - supervise the airline process with ground handlers;- Handle passenger inquiries, communicate with stakeholders during delays, and investigate safety and security breaches;- Run and lead Marketing Campaigns in Morocco and France;- Managing brand visibility in Partners;- Support Marketing department; Show less

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  Air canada

  Oct 2024 - now

  Customer experience specialist