Experience

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  Unisys

  Oct 1998 - Apr 1999

  Customer service representative

  • Performed extensive troubleshooting and diagnosis of company and multi-vendor systems via telephone communication with end user which include hardware, software, networking products and operating systems.• Worked with packages such as Lotus Notes, Windows 95/98, MS Office, and Novell. Support of Unisys, Lexmark, IBM, Canon, HP, Gateway, Dell, and Compaq computers, servers, and peripherals. Supported networking products such as Cisco, Hayes, 3Com, and US Robotics hubs, routers, CSU/DSU, modems, and network cards.• Determined part availability and if necessary, sent equal or better replacement units per client needs.• Determined technician availability, and if qualified for a particular service request.• Contacted delivery service to determine part delay and decided course of action to adhere to SLA.• Contacted field technicians to ensure new problems did not arise, and provide phone support if necessary.• Handled all customer service issues, contract discrepancies, and follow-up with client after services rendered to ensure client satisfaction. Show less

• 

  High point regional health system

  Jul 1999 - Oct 2012

  • Lead Unix/Linux/Windows/Novell/SAN administrator. Continued to perform many tasks as in previous role.• Implemented a new data center containing Cisco Nexus 7010s and 2248 switches in a top of the rack configuration. Performed complete installation of Cisco switches utilizing VDCs, VPCs, and FEX transceivers. Implemented a second data center with WAN storage replication and in-row cooling for branch office/DR. Provided guidance for physical security concerns and access control.• Performed EMC storage implementation, administration and upgrades including Clariion CX700, CX3-80, CX4-120, CX4-960, and VNX SAN arrays; Celerra and VNXe NAS, CDL, and Centera.• Implemented Cisco MDS9222i, MDS9509, and MDS9513 SAN switches in a Fibre Channel network across three data centers. This included VSANs, port channels, NPV, NPIV, FCIP, and IVR for replication to a DR site.• Implemented EMC FMA and NTP QFS for NAS to enable tiered storage and information lifecycle mgmt. This project also increased security through the implementation of content rules preventing unauthorized file types which blocked malware from spreading through network shares on several occasions.• Migrated Novell file servers to Celerra NAS reducing cost of utility and management overhead. Designed access control scheme and created centralized management for all unstructured data.• Administered EMC MirrorView Sync/Async, SnapView, SANcopy and VPLEX Metro for disaster recovery and business continuity.• Led a team in the successful upgrade of Windows 2003 domain to 2008 R2.• Performed configuration and administration of VMware including a vSphere 4 to 5 upgrade.• Performed upgrades from Red Hat Linux 4 to 5• Configured and managed Cisco UCS across two data centers for VMware VIEW implementation.• Worked with technical team to evaluate and discuss the needs of the organization and provide input for problem solving, project implementation, security concerns, and health system improvement. Show less • Implemented Dell PowerEdge servers and Avocent KVM switches.• Performance monitoring, management, and upgrades on Novell, Suse, Microsoft, HP-UX, and Red Hat servers.• Set up and troubleshot Cisco LAN switches and network cabling.• Installed, implemented, and administered Active Directory, Group Policy, eDirectory, ZenWorks, Account Management, Identity Management, and GroupWise across the organization.• Designed and implemented Novell Certificate Services and Microsoft Certificate Services. Created Certificate Authorities and PKI infrastructure to be used for authentication and encryption. Implemented SSL/TLS certificates for encrypting email to an external filtering service and for internal server communication with OpenSSL on Linux.• Planned and implemented the upgrades of the Windows NT domain to Windows 2003; NetWare 4.2 servers to 5.1, and 5.1 to 6.5/OES SuSE Linux--including design of the eDirectory tree and Active Directory forest. Implemented role based access control methods and established procedures for user provisioning.• Monitored and troubleshot VPN sessions and defined our security policy to software vendors, consultants, and partners.• Performed Citrix Metaframe administration, maintenance, and installation of applications. Show less • Performed onsite and on-call hardware, software, and network support.• Completed the installation and extensive troubleshooting of Windows 3.1/95/NT, Microsoft Office and many other Windows, UNIX, database, SQL, and DOS-based applications on servers and desktops.• Analyzed and replaced hard, floppy, and CD-ROM drives; motherboards, memory, power supplies, wireless network devices and HP printer parts.• Completed the installation of servers, troubleshot patch and drop cables, and performed server support.• Performed administrative tasks such as virus control, creating users, editing login scripts, assigning rights, and changing passwords on a combination NetWare, UNIX and Windows NT network. Show less

  • Lead Server / Storage Engineer (Level III)

    Jun 2007 - Oct 2012

  • Server / Network Administrator II

    Mar 2001 - Jun 2007

  • PC/LAN Technician

    Jul 1999 - Feb 2001
• 

  Labcorp

  Nov 2012 - now

  Senior technical specialist

  • Member of Enterprise Storage Team which is responsible for managing over 6 PB of storage.