Francine Petersen

Francine petersen

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location of Francine PetersenCity of Cape Town Metropolitan Municipality, Westkap, Südafrika
Followers of Francine Petersen375 followers
  • Timeline

  • About me

    Store & Customer Service Manager at Hungry Lion Fast Foods PTY Ltd

  • Education

    • Ravensmead senior secondary

      1991 - 1995
      12
    • University of south africa/universiteit van suid-afrika

      2007 - 2011
      National diploma marketing

      Activities and Societies: National Diploma:Marketing

  • Experience

    • Standard bank group

      Apr 2003 - Apr 2014

      Teller, Customer service representative, Business Analyst float

      • Quality Assurance Consultant

        Nov 2010 - Apr 2014
      • Team leader Assets Custodian

        Jul 2007 - Nov 2010
      • Customer Service Representative

        Apr 2003 - Jul 2007
    • Hungry lion

      Sept 2016 - now
      • Store & Customer Service Manager

        Nov 2022 - now
      • Customer Care Manager

        Sept 2019 - Nov 2022
      • Customer Care Professional

        Sept 2016 - Aug 2019
  • Licenses & Certifications

    • Internal auditor iso 9001:2008 i

      Tiqms training in quality management systems
      Feb 2014
    • Process failure mode and effect analysis (pfmea)

      Tiqms training in quality management systems
      Feb 2012
    • Iso 9001:2008 overview iso 9001:2008

      Tiqms training in quality management systems
      Feb 2014
    • Contact center leadership

      Linkedin
      Jun 2025
      View certificate certificate
    • Ux research: journey mapping

      Linkedin
      Jun 2025
      View certificate certificate
    • Refresh masterclass certification

      Freshworks
      Jan 2020
      View certificate certificate
    • Introduction to fintech

      Linkedin
      Jun 2025
      View certificate certificate
    • Refresh marketing masterclass certification

      Freshworks
      Nov 2020
    • Refresh customer support masterclass certification

      Freshworks
      Jan 2020