Francine Petersen

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City of Cape Town Metropolitan Municipality, Westkap, Südafrika

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Timeline
About me
Store & Customer Service Manager at Hungry Lion Fast Foods PTY Ltd
Education
- Ravensmead senior secondary
  1991 - 1995
  12
- University of South Africa/Universiteit van Suid-Afrika
  2007 - 2011
  National diploma Marketing
  Activities and Societies: National Diploma:Marketing
Experience
- Standard Bank Group
  Apr 2003 - Apr 2014
  Teller, Customer service representative, Business Analyst float
  - Quality Assurance Consultant
    Nov 2010 - Apr 2014
  - Team leader Assets Custodian
    Jul 2007 - Nov 2010
  - Customer Service Representative
    Apr 2003 - Jul 2007
- Hungry Lion
  Sept 2016 - now
  - Store & Customer Service Manager
    Nov 2022 - now
  - Customer Care Manager
    Sept 2019 - Nov 2022
  - Customer Care Professional
    Sept 2016 - Aug 2019
Licenses & Certifications
- Internal Auditor ISO 9001:2008 I
  TIQMS Training in Quality Management Systems
  Feb 2014
- Process Failure mode and effect analysis (PFMEA)
  TIQMS Training in Quality Management Systems
  Feb 2012
- ISO 9001:2008 Overview ISO 9001:2008
  TIQMS Training in Quality Management Systems
  Feb 2014
- Contact Center Leadership
  LinkedIn
  Jun 2025
  View certificate
- UX Research: Journey Mapping
  LinkedIn
  Jun 2025
  View certificate
- Refresh Masterclass Certification
  Freshworks
  Jan 2020
  View certificate
- Introduction to Fintech
  LinkedIn
  Jun 2025
  View certificate
- Refresh Marketing Masterclass Certification
  Freshworks
  Nov 2020
- Refresh Customer Support Masterclass Certification
  Freshworks
  Jan 2020