Deep Enrich
Francine petersen
375 followersTimeline
About me
Store & Customer Service Manager at Hungry Lion Fast Foods PTY Ltd
Education
Ravensmead senior secondary
1991 - 199512
University of south africa/universiteit van suid-afrika
2007 - 2011National diploma marketingActivities and Societies: National Diploma:Marketing
Experience
Standard bank group
Apr 2003 - Apr 2014Teller, Customer service representative, Business Analyst float
Quality Assurance Consultant
Nov 2010 - Apr 2014Team leader Assets Custodian
Jul 2007 - Nov 2010Customer Service Representative
Apr 2003 - Jul 2007
Hungry lion
Sept 2016 - nowStore & Customer Service Manager
Nov 2022 - nowCustomer Care Manager
Sept 2019 - Nov 2022Customer Care Professional
Sept 2016 - Aug 2019
Licenses & Certifications
Internal auditor iso 9001:2008 i
Tiqms training in quality management systemsFeb 2014Process failure mode and effect analysis (pfmea)
Tiqms training in quality management systemsFeb 2012
Iso 9001:2008 overview iso 9001:2008
Tiqms training in quality management systemsFeb 2014- View certificate
Contact center leadership
LinkedinJun 2025
- View certificate
Ux research: journey mapping
LinkedinJun 2025 - View certificate
Refresh masterclass certification
FreshworksJan 2020 - View certificate
Introduction to fintech
LinkedinJun 2025 Refresh marketing masterclass certification
FreshworksNov 2020Refresh customer support masterclass certification
FreshworksJan 2020
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