Experience

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  Scc

  Jul 2010 - Nov 2013

  • Coordinate the daily activities of 10 field engineers (stock availability, mileage, technician-to-job assignments)• Schedule tickets to optimize resources• Reach the monthly SLA of 98% at an average of 1K tickets a month• Attend daily team meetings to discuss performance, issues, extra focus • Create documentation as Operations Manuals, procedures & policies• Provide exceptional support to our customers • Login incidents received via e-mail and phone and assign call priorities according to established SLAs • Quality check on all incidents –checking address, equipment details, serial number, asset, model, etc.• Coordinate site based engineers covering Heathrow British Airways site

  • Resource Coordinator

    Jun 2011 - Nov 2013

  • Incident Call Logging Agent

    Jul 2010 - May 2011
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  Pitney bowes software

  May 2014 - Jan 2018

  Sales support assistant

  • Provide guidance and support to our international sales representatives, to prevent any bottlenecks in the deal process • Manage and monitor day-to-day deal flow to ensure that our deals meet our strategic guidelines, compliance standards and documentation process• Maintain and refine data integrity in Sales Force and improve SFDC record keeping to support the sales team

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  Admiral group plc

  Oct 2018 - Apr 2019

  It supplier relationship manager assistant

  • Support the Supplier Relationship Manager, in maintaining the appropriate level of contact and control with our Suppliers • Arrange and conduct IT Supplier Service Reviews• Maintain the supplier management system (emails, notes, reports, meetings, folders, communication)• Collaborate with Project Managers to help them gain track with 3rd party projects • Manage supplier risk and compliance • Advise Procurement during contract renewals on Supplier performance • Create monthly reports for different levels of the business, documenting achievements across supplier management Show less

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  Open systems

  Jul 2021 - Jun 2023

  Sales controlling in finance
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  Ontinue

  Jul 2023 - now

  Lead operational controller