Experience

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  Orange business services

  Mar 2001 - Feb 2021

  A Global Integrator of Communications Products and services for multinational corporations, with over 21,000 employees in more than 160 countries and an annual revenue over 8.0 B$. Orange Business Services is part of Orange S.A. Promotion, addition to previous activities: Supervise and Program Management of all projects for internal IT and IP Telephony for Orange staff in the US - 200 users, 1000 tickets per year, environment Windows 10, VOIP Cisco Call Manager, Unity, and Jabber.- Implemented 24x7 external support that allowed reduction of MTTR by 100% and greatly improved productivity of remote sales team employees.- Migrated US local IT within a global OBS centralized system, allowing 30K$ of annual savings in external support while keeping same level of support. Show less Promotion, additional activity: Supervise and Program Management of US transmission networks implementation, including budget management, resource management and planning of operations. Technologies OTN, DWDM, SDH, platforms Sycamore, Coriant, Nokia...- Reduced by 40% of the annual transmission budget in the US, after in-depth analysis of multiple providers accounts, invoices and operational inventories. Root cause analysis of variance led to a simplification of the Disconnection Process.- Reduced by 20% the delivery timeline of a complete Optical Transmission Network (11 sites total, from Virginia Beach VA to Ashburn VA, on 2 separated physical routes), in order to meet strategic deadlines for the company, by negotiating, budgeting and advocating additional resources. Show less Main local point of contact and leader for the US Opentransit IP backbone deployment in the US. Supervise Program Management, Budget Management, Resource Management, Risk Management, Vendors Management and customers/peering interconnections. PMP/Waterfall and Agile PM methodologies. Technologies BGP, IS-IS, MPLS, L2/L3 VPN, over platforms Cisco, Juniper, Huawei.- Reduced by 20% the schedule of migration of our most important New York site, by advocating a change in project management approach on full project, allowing to meet non-negotiable deadline, therefore taking advantage of a great offer that translated in major savings. - Awarded for outstanding work during emergency capacity deliveries (badly needed due to COVID19 crisis), reducing by 50% regular time-frame for such work by personally taking ownership of synchronizing internal and external teams. Show less

  • Senior Manager & Senior Technical Project Manager

    Jan 2015 - Feb 2021

  • Senior Manager & Senior Technical Project Manager

    Jan 2005 - Feb 2021

  • Senior Manager & Senior Technical Project Manager

    Mar 2001 - Feb 2021
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  Cogent communications

  Jun 2021 - May 2022

  Global account manager
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  Amazon

  May 2022 - Dec 2024

  Program manager ii

  Accurate and timely package delivery is the reason why Amazon has become one of the world’s largest online retailers. To make that happen, our Transportation & Logistics teams are developing processes and are working closely with freight and transport companies on a massive scale to ensure that every individual shipment gets where it needs to go, and when it needs to be there. https://www.amazon.jobs/en/business_categories/transport Management of technical programs within a team of DevOps engineers that support world wide Amazon operations as part of Tech's front-line troubleshooters for the technologies that are the backbone of Amazon Transportation Services. Show less

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  Cogent communications

  Jan 2025 - now

  Global account manager - driving strategic partnerships and expanding opportunities

  Managing and growing strategic relationships with existing customers while identifying and pursuing new business opportunities. With a dynamic approach to account management and prospecting, and a strong background of technical program manager in telecom industry, I combine customer-centric strategies with a results-driven mindset to deliver value across every stage of the client lifecycle. What I Bring to the Table: - Strategic Account Management: Expertise in nurturing long-term client relationships to maximize retention, satisfaction, and growth. - Proactive Prospecting: Skilled at identifying new opportunities and converting leads into high-value partnerships. - Tailored Solutions: A deep understanding of Cogent’s services, enabling to align our offerings with both existing and potential client goals seamlessly. - Global Perspective: Experience managing multinational accounts and navigating diverse cultural and operational landscapes. Let’s connect and explore how we can create opportunities together! Show less