Experience

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  Csc schroders

  Jun 2006 - Dec 2009

  Media operator

  - Running tape backup archives. Managing delivery and storage of media.

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  Colt technology services

  Jan 2010 - Jun 2010

  Data centre engineer

  - Managing incidents in Remedy and providing remote support for clients with systems in secure data centre.

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  Bt group

  Jun 2010 - Jan 2011

  Frames engineer

  - Responsible for BT network services, carrying out continuity and system testing on daily a basis.

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  Fujitsu

  Feb 2011 - Jun 2012

  Service continuity engineer

  - Overseeing of hardware installations/decommissions and audits.- Working within ITIL Service Management principles and SLA’s.

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  Deluxe

  Jun 2012 - Dec 2022

  - Extensive knowledge of Digital Cinema Post Production, contributed towards refining workflows and creating documentation. Responsible for Mass Data Transfer.- Utilising Microsoft 365 for presenting data and creating reports for clients.- Led team to increase volume of Online Trailer Debuts by 80%. Increased level of Data Validation. - Managed teams of more than 8 people during very busy periods and onboarding new team members.- Mastering feature film content and troubleshooting major issues.- Increased productivity by 200% and helped to manage increased workload. - Responsible for managing complex client orders and improving Digital Cinema Workflow to increase productivity - Responsible for mastering content across EMEA release platforms. Ensuring compliance within Digital Cinema Initiatives - Involved with mass data backups and controlling permissions. Ensuring correct user access across all departments and setting up roles and hierarchies using Linux commands

  • Content Services Technician

    Jan 2019 - Dec 2022

  • Digital Cinema Mastering Supervisor

    Jun 2016 - Dec 2018

  • Digital Cinema Senior Mastering Technician

    Jun 2015 - May 2016

  • Digital Cinema Mastering Technician

    Jun 2014 - May 2015

  • Data Operator

    Jun 2012 - May 2014
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  Zareena medical

  Sept 2021 - Nov 2022

  Salesforce administrator

  - Developed a Salesforce org for a private medical practice for the purpose of tracking patients and leads which are assigned to different consultants. - Built automations and custom reports. Provided end user training and documentation. Data Migration and integration. - Ongoing user management and troubleshooting.

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  Purple rug marketing

  Nov 2021 - Nov 2022

  Salesforce administrator

  - Solutioned a Salesforce org and Pipedrive CRM for a customer base focused on sports and fitness.- Converting leads and creating sales processes to help grow brands.- Custom automations and reports. Provided end user training and documentation. - Ongoing user management and troubleshooting.

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  Talent stacker | salesforce career development program

  May 2022 - Nov 2022

  Salesforce administrator

  - Led client sessions, prioritizing requirements (user stories) & creating solution documentation.- Configured data integration and automations including alerts & process builder.- Led weekly sprint review meetings to review enhancements and prioritize sprint backlog.- End user training documentation and workshops to ensure understanding and user adoption of customizations.- Automations including flows, process builder, email templates & alerts.- Salesforce Security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing settings.- User Interface Customizations - lightning layouts and page layouts to facilitate user management.- Participating in live workshops exploring best practices around Salesforce.com and the broader Salesforce ecosystem.- Participating in professional development topics for Salesforce Admin/Business Analyst roles. Show less

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  Ncino, inc.

  Jan 2023 - now

  Salesforce administrator/support engineer

  Responsible for providing support to Financial Institutions who are utilising the nCino Bank Operating System, leveraging Salesforce and AWS. Responsible for handling error messages, questions, and configuration enhancements. Responsibilities - Managing support for assigned customers and responsible for weekly case calls - Communicating regularly with customers via case, email and phone to ensure satisfaction with the nCino product - Analyzing customer business processes and solution based on platform functionality - Research, troubleshoot, replicate and resolve customer reported error messages, questions, and configuration enhancements - Implement new features, feature enhancements, and major/minor releases in customer environments - Deliver excellence in customer service by resolving cases with quality, efficiency, and high customer satisfaction - Continuously meet and exceed customer’s SLAs for case response, customer communication, and resolution time - Apply Knowledge Centered Service methodology to capture, structure, reuse and improve articles as part of case management process - Consult with the customer on nCino Gold Standards for feature implementation, usage and optimization - Collaborate with Product Development, Data Services and Customer Success Managers Show less