Experience

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  Toyota sa

  Feb 2004 - Aug 2005

  Project manager - hr
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  South african airways

  Aug 2005 - Oct 2010

  Senior manager - vip relations & customer care

   Provide leadership and strategic direction for the Customer Services and VIP department Develop Customer Care department annual goals, targets and action plans in consultation with the General Manager Maintain constant contact with relevant players and defined VIP’s Responsible to ensure that SAA complies fully with Quality principles as outlined by SAA Standards and in line with best practices globally. Develop and maintain harmonious and meaningful relations between SAA, VIP clients and government Develop and maintain an updated database of all relevant players in government and corporate Undertake detailed analysis of complaint trends to provide input into the overall SAA customer satisfaction levels. Strategically co-ordinate customer retention initiatives. Facilitate incoming government trade missions Maintain a parliamentary programme for SAA Develop, execute and manage operational plans for the department. Work closely and proactively with the rest of the SAA departments like Sales, Marketing, Communications and Operations to build and manage VIP customer relationship Ensure that staff training is rolled out and implemented domestically for all department staff members. Build and maintain a high performance, diverse and learning channel/distribution entity. Ensure that the department is appropriately positioned and managed to meet SAA’s current business and revenue requirements as well as its longer-term business and strategic objectives. Manage relationships with key stakeholders to ensure synergies are achieved within appropriate organizations and ensure that value-adding relationships are nurtured. Best practice exchange – Benchmark customer care processes with other Star Alliance Partners Show less

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  Avusa

  Oct 2010 - Nov 2012

  Executive: retail (strategic programmes)

  • Overall responsibility for Strategic Programme Management activities across the business units• Create and implement best practice programme management vision, strategy, policies, processes and procedures to aid and improve business performance • Ensure that programme management strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market • Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities • Contribute to overall business strategy and annual budget process • Take ownership of the programme management policy, guidelines and any associated documents • Initiate and develop creative and innovative programme management processes • Determine, set and deliver goals and objectives for the department within the Business Planning Process in line with the company's strategic aims and objectives • Ensure programme and project reviews are regularly and effectively conducted to drive plan, monitor and control the delivery of programmes to schedule, budget and to the agreed quality level • Identify business improvement opportunities within the organisation • Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required • Advise, source, implement and maintain interface between strategic communication planning, advertising budgets, and financial reporting system • Recommend and implement changes to making strategic planning, monitoring and reporting processes more economical, efficient and effective. • Execute special high revenue projects as assigned by the Managing Director Show less

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  Bcx

  Oct 2012 - Oct 2017

  Programme & transition (bcx & telkom)

  Telkom and BCX (Merger): - Senior Manager: Program & Transition (Telkom)- Head of Project Portfolio: Financial sector (BCX) Management of a team of project managers responsible for the project/ programme and transition management of various customers within the Private/ Public and Financial sectors

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  Absa group

  Oct 2017 - Sept 2018

  Vp: technology integration

  A Lead in the Technology Business Unit looking specifically at the Barclays/ Absa Separation. Focus areas included:Project and Programme Management Operations Delivery & ExecutionMigration and Testing Execution SupportProgramme Critical Path Client Engagement

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  Multichoice

  Oct 2018 - Jul 2022

  Head: project, programme & demand management

  Reporting directly to the Group CIO, I oversaw a diverse portfolio encompassing large-scale transformations, strategic programs, and "business as usual" operations within the Technology BU. I ensured seamless integration and programme execution across our various business units. Known for my ability to build and lead high-performing teams, I fostered a collaborative and motivated work culture that consistently delivered exceptional results. My approach combined strategic vision with operational excellence, utilizing innovative methods to drive organizational success. By cultivating strong relationships with stakeholders and continually refining processes, I maintained our function's agility and competitiveness, ultimately contributing to achieving our business objectives. Show less

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  Irdeto

  Jun 2022 - now

  Director strategic projects

  Super dynamic and organically grown role - I seamlessly integrate three vital areas: Strategic Programs, Human Resources and Business Planning & Forecasting | As the HR Lead for Video, I craft and implement HR strategies that supercharge talent acquisition, boost employee engagement, and cultivate leadership, driving retention and productivity to new heights. On the Strategic Programs front, I spearhead cross-functional projects that ignite operational excellence, ensuring streamlined processes and fortified competitive positioning. And key to Business Planning and Forecasting, I deliver critical insights through savvy financial modeling and market analysis, devising robust business plans that anticipate trends and mitigate risks. This unique blend of responsibilities empowers me to align HR strategies with business goals, execute transformative initiatives, and provide data-driven insights for sustainable growth and organizational success. Show less