Experience

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  Zee tee express

  Oct 2003 - Mar 2004

  Operations executive - import

   Negotiating for freight charges with shippers & providing competitive freight charges to customers on demand. Liaising between customer & forwarding agent. Establishing worldwide agency network at international scope. Responsible for documentation processing such as MBL, HBL. Sending pre-alert or arrival notification to the customer.

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  Ebrahim m almana & bros co., kingdom of saudi arabia

  Apr 2004 - Oct 2005

  Import - purchase assistant

   Responsible for freight handling & expedition. Liaising between international suppliers & management. Coordinating with banks for opening the LCs. Tracking shipments & providing shipment details to the Managers & warehouse; international freight forwarders & international suppliers.

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  The rbs business services pvt., ltd.,

  Jan 2006 - Oct 2009

  Production support, gtp

   Active part of production support and first line application support, ensuring BAU for all RBS Business Units across the World processing trade transaction via. Global Trade Platform System. Performing UAT & functionality testing in GTP System for trade products against production fixes and production releases. Troubleshooting technical issues and functional analysis on different products like:o Bank Trade 6.2 o Global Trade Platform (GTP)o DocPrepo XIR Applications (includes Client Intelligent Repository, User Intelligent Repository, Business Intelligent Repository)o GTF (Global Trade Finance)o Maxtrad Incident Management for GTP Application (Global Trade Platform):o Analyzing GTP production issues and solving them.o Raising tickets, assigning production issues to appropriate technical & functional teams with priority ratings based on the severity of the issue; change request for replacing current functionality / design to feasible user specific models.o Following up with various Support Teams for quick resolution, arranging weekly conferences to discuss pending issues, closing the long pending issues with a permanent fix.o Communicating on the status of each ticket raised & obtaining feedback on services. Functionality testing of the fixes & the new enhancements in GTP:o Responsible for final review of bug fixes made & decide on ‘go, no go’ to production environment.o Testing new functionality / enhancement in GTP, raised via. CR. GTP Release Coordination:o Preparing release that happens every quarter. o Handling weekly release calls & attaining the action plans for the team. o Deciding on TD for the release & sign off.o Responsible for sanity check, coordinating business sample checkout post release & implementation.o Communicating & instructing users on Release & TD. Show less

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  The rbs business services pvt. ltd.,

  Nov 2009 - Jan 2015

  Sr.business analyst - global trade channels

   Functioned as SME/Business Analyst for the Global Trade Channels Asia/EMEA & Steering activities such as Business Analysis, pre and post-sales implementation support. Prioritization of the Business requirements. Provided the post implementation support and improving the quality of Maxtrad releases. Prepared and presented analysis for global channels on various priority issues. Served as an escalation point to address various production incidents. Worked with operations/sales/product and support team to provide customised solutions. Instrumental in handling leverage business development opportunities. Initiating product enhancement initiatives such as Imaging, reporting ERP Integration and reviewing RSD for traditional projects. Gathering requirements from business perspective, reviewing project documents like RSD, FSD, BTCs. Coordinating with Testing Team, Support and Operations for ensuring smooth implementations. IMPLEMENTATION MANAGER for the third party vendor applications - BOLERO and essDOCS Establishing partnership with commercialization & Product teams to ensure optimum business. Prepared Implementation plan for new Bolero client implementation and worked with product, operations and external clients to ensure smooth E2E testing and thereafter obtain the approval to move into production. SME for the RBS Trade Channels – Bolero, essDOCS and MaxTrad Asia/EMEA Preparing Monthly and Weekly reports on the volume trends for Bolero and sharing it with the Channel Team for their monthly newsletter to all Transaction Banking employees. Client Implementation - Bolero On-Boarded 15 clients on Bolero Application. Trained the Operations on handling the new process.Certification Certificate in Trade Finance from IIBF (Indian Institute of Banking and Finance) – July 2014 FLP (Future Leaders Program) Accredited Show less

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  Standard chartered

  Jan 2015 - now

  Change manager

   Managing the Trade Finance, Cash & Securities Portfolio for the PMI Function within Enterprise Change. Responsible for transforming the Trade initiated changes to accommodate in the PMI data warehouse. Responsible for performing the impact assessment on the Trade specific changes that impacts PMI reporting. Responsible for conducting stakeholder engagement meetings. Documenting the requirements and present it in CAB-change approval board for approval Walkthrough the changes to the technology, review and signoff the FSD. Prioritise the defects during the test phases and provide direction to the test team.Projects Handled General Ledger Enrichment Layer (GLEL) Implementation New Trade Products Rollout  Dual revenue recognitions SCF retagging Show less