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Pui Ling Lau

Pui Ling Lau

Followers of Pui Ling Lau157 followers
location of Pui Ling LauWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Streamlining operations and enhancing performance as a certified PMP, Business Process Management Manager at a leading Japanese manufacturing company

  • Education

    • IKompass PMP Certification

      2019 - 2019
      PMP

      Professional Project Management

    • Tunku Abdul Rahman University College

      2006 - 2010
      Bachelor's degree Chemistry & Biology 3.65

    • Simplilearn Alumni

      2023 - 2023
      Lean Six Sigma Green Belt Certification Quality Management

  • Experience

    • Nitto Denko Materials (M) Sdn Bhd

      Jul 2010 - now

      - Enhanced SAP functionality and implemented data visualization through Power BI.- Leading the customer service team, focusing on enhancing order processing, delivery, and customer satisfaction.- Collaborating with the sales and marketing divisions to address customer feedback and drive service improvements.- Optimized inventory management using MRP; improved forecasts and reduced slow-moving stock.- Led HR development projects focusing on skill matrix, employee engagement, and performance evaluation.- Overseeing key performance indicators (KPIs) such as on-time delivery and customer satisfaction. Show less

      • Head of Department Business Process Management

        Jul 2022 - now

      • Technical Support Advisor

        Oct 2019 - Jun 2022

      • Head of Department of Continual Improvement

        Oct 2016 - Sept 2019

      • Head of Section of R&D

        Jul 2010 - Sept 2016

  • Licenses & Certifications