Experience

• 

  Nitto denko materials (m) sdn bhd

  Jul 2010 - now

  - Enhanced SAP functionality and implemented data visualization through Power BI.- Leading the customer service team, focusing on enhancing order processing, delivery, and customer satisfaction.- Collaborating with the sales and marketing divisions to address customer feedback and drive service improvements.- Optimized inventory management using MRP; improved forecasts and reduced slow-moving stock.- Led HR development projects focusing on skill matrix, employee engagement, and performance evaluation.- Overseeing key performance indicators (KPIs) such as on-time delivery and customer satisfaction. Show less

  • Head of Department Business Process Management

    Jul 2022 - now

  • Technical Support Advisor

    Oct 2019 - Jun 2022

  • Head of Department of Continual Improvement

    Oct 2016 - Sept 2019

  • Head of Section of R&D

    Jul 2010 - Sept 2016