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Jacob Reifschneider

Jacob Reifschneider

Customer Service Associate

Followers of Jacob Reifschneider291 followers
location of Jacob ReifschneiderMinneapolis, Minnesota, United States

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  • Timeline

  • About me

    Product Owner @ The Cigna Group (TECDP)

  • Education

    • University of Minnesota - Carlson School of Management

      2019 - 2022
      Bachelor's degree Management Information Systems, General

  • Experience

    • Office Depot

      Jun 2017 - Feb 2019
      Customer Service Associate

    • City of Forest Lake

      Jun 2019 - Aug 2021
      Seasonal Worker

    • Boulay

      Jun 2022 - Aug 2022
      IT Risk Advisory Intern

      •Audited evidence for 5 clients to determine whether they were SOC 2 compliant •Communicated with clients in a professional manner to deliver high quality service •Created a presentation for management on a strategy for department expansion into blockchain

    • The Cigna Group

      Feb 2023 - now

      -Generate Customer Data Platform (CDP) metrics for upper management and define new ways to deliver value-Manage 40+ user permissions for our CDP RedPoint Interaction, which includes provisioning access, ensuring correct access is granted and rethinking existing access challenges. -Assist with ad hoc tactical product needs-Work within Jira to ensure our backlog is organized, produce better ways to ensure customer needs are being prioritized. Help out with general Jira assistance/best practices Show less

      • Product Owner | TECDP Rotation 2

        Feb 2024 - now

      • Agile Coach | TECDP Rotation 1

        Feb 2023 - Feb 2024

  • Licenses & Certifications