Experience

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  Betfred

  Nov 2009 - Apr 2015

  Sales manager

  ● Face to face customer service and sales● EPOS till operation● POS & Visual Merchandising● Working towards KPI's● Petty & large sum cash handling● Keyholder - opening & closing store, attending alarms● Staff training, rotas and holidays● Targeted product promotions and sales● Compliance with Think 25, Gambling Commission, Gamcare, Customer exclusions

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  Alauna vapour store ltd

  May 2015 - Mar 2019

  Retail store manager

  ● Face to face and telephone customer service and sales● Attending industry events as company representative● Stock takes, ordering stock and visual merchandising ● Cash handling and banking● Profit and Loss● Store Keyholder● Administration including use of Excel/Word/Outlook/Onedrive● Marketing including targeted promotions and sales● Working towards and setting KPI's● Managing team, training and industry compliance

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  Morrisons

  Mar 2019 - Feb 2020

  Customer assistant/trainee department manager

  Took part in Morrisons Pathways Management Training program across several stores in the North East.● Stock replenishment across departments including FFPP, produce, ambient and home● Accepting and unloading deliveries, ensuring accuracy of stock and invoices ● Use of electric and manual handling equipment, cardboard and plastic bailer● Maintaining a safe and clean warehouse and yard● Backdoor & high value stock keyholder● Face to face customer service● Shift work including earlies, lates and night● EPOS till operation● Processing damages, waste, returns and promotions Show less

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  Booker group

  Feb 2020 - Nov 2020

  Replenishment manager

  ● Duty Manager & Depot Keyholder● Line Manager for 7 colleagues● Ensuring compliance with health, safe and legal● Challenging shrinkage and wastage● Driving team efficiency to ensure availability ● Ensuring appropriate visual merchandising for rate of sale● Working alongside Stock Control and Delivery departments to resolve off sales and stock accuracy● Working towards KPI's● Banking

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  Morrisons

  Nov 2020 - Nov 2021

  Customer assistant

  ● Responsible for Frozen Food department during trading hours● Accepting palletized and caged deliveries, ensuring accuracy of stock and invoices ● Use of warehouse, electric and manual handling equipment● Legal compliance and ensuring cold chain is followed● Following planograms and promoting sell-through on clearance bays● Merchandising front of store, promotional ends, racks and seasonal aisle● Face to face customer service● EPOS till operation● Processing damages, waste, returns and promotions Show less

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  Game digital

  Oct 2021 - Sept 2022

  Assistant manager

  · Leading and managing store team, including coaching and development· Managing Profit & Loss· Working against KPI’s, maximizing sales opportunities · Keyholder· Merchandising front of store, promotional ends and racking· Open/Close downs and banking

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  Vodafone

  Sept 2022 - now

  Sales associate