Experience

• 

  Paragon it services

  Sept 2005 - Apr 2007

  Software engineer

  Project Name : www.bioveapharma.com, www.biovea.net\BioveaAdmin , www.ewinnergolf.com , www.bioveaUK.comTeam Size : 5Environment : VS.Net 2000, C#, SQL Server 2000 Role Played : Responsible for the development of website End to End. Handled con-calls with the clients in US for project related requirements. Played a proactive role in discussions with several Project Managers to gather project related requirements.

• 

  Agilent technologies

  Jun 2007 - Aug 2014

   Led Level 1 customer contact team and monitored 3 shifts to ensure service level agreements were achieved. Reviewed escalated tickets, performed RCAs, and provided the recommendation to avoid future occurrences. Proposed and Implemented a solution that leads to the reduction of Agilent customer’s anonymous web feedback by 55%. Environment : ASP.Net, VS.Net 2005, C#, SQL Server2000Role Playing : Worked as Lead developer in the development of several web portals and to assist in theproject management. Mentor colleagues for the application knowledge through technical sessions. Involved in client communication through status calls, functional/technical walkthroughs.

  • 24*7 Web Operations Analyst

    May 2012 - Aug 2014

  • Project Lead for 24*7 Web Operations

    May 2010 - Apr 2012

  • Senior Programmer

    Jun 2007 - Apr 2010
• 

  Keysight technologies

  Sept 2014 - now

  Using Agile project management, lead various worldwide projects that include automation initiatives, Siebel to Salesforce BI transformations and various Spotfire Analytics Dashboards that drives actions for senior management.Project Manager of various web and BI Projects; my most recent project involved leading the E2E web development for an automated solution - a one-stop-shop for the Customer Representative and Factory Planners to provide real-time update information for Sales Order Exceptions which resulted in potential savings for Keysight.Managing a team of Senior S/w developers and assisted in implementing 10 new projects, maintenance, training, and troubleshooting.Spearheaded the adoption of Extreme Programming practices, such a pair programming and continuous integration, leading to 30% reduction in defects and a 20% increase in overall project efficiency.Proposed and lead an effort to automate manual invoice creation process, which reduced manual invoice generating time by 70% for WW Contact Centre Teams. Led Cross-functional SME, technical engineers, and core project team for seamless delivery.Improved customer service by 30% by identifying pain points during shipment date changes with sales data trends in Salesforce reports; reduced multiple shipment date changes by implementing improved analytical dashboards for senior executives.Led training sessions for 100 employees on how to use JIRA program Management, thereby increasing work efficiency by 87% in 3 months.Conceptualized and developed a Real-time data management tool using Spotfire for Revenue forecasting and Planning for Sales Team.Collaborates with several teams (both onsite and remote), Product owners and serves as a liaison between various business units and the IT team to prioritize and refine user stories, ensuring that the team remained aligned with customer needs and business goals throughout the software development life cycle. Show less  I am responsible to deliver a new age business intelligence platform, which optimized the WW Customer Contact Center and Sales processes. Provides the senior level of advice and recommendations in the analytical environment by developing effective tools, ensuring consistency and validity in data, and collaborating on the preparation of final summaries and reports for senior stakeholders. Created automation framework for 200 reports and reduced processing time by 80%. Collaborates with multiple teams (onsite and virtual) and acts as a liaison between different business units and IT team in gathering requirements to be used in developing reports using business analytics tools used by the company (Oracle, SQL Server, INCORTA and SPOTFIRE) Spearheaded and completed 1st Track successfully for BI Cloud Migration Project from OBIEE S11 to Incorta; POC, development, solution testing, defect management, closure and, adoption. Coordinated with the project management team in establishing business analytics systems that ensured timely and orderly completion of reports. Conceptualized and developed a Real-time data management tool for Revenue forecasting and Planning for EMEA CCC and Factory in Spotfire. Managing 150+ WW Order Management and WW Seibel Reporting along with maintenance and support of 19 critical CCC web tools. Providing enhancements on the critical BI solution which provides Real-time reporting to CCC teams and management for revenue generation. Extensive engagement with Keysight Business, IT & Vendor teams to deliver business-critical projects from project scoping & release plan, implementation & support perspective. Training up new and existing staff as required. Show less

  • Technical Project Manager

    May 2020 - now

  • Senior Web, Data & Reporting Program Manager

    Sept 2017 - Apr 2020

  • Web and Data Analyst Team Project Manager

    Sept 2014 - Aug 2017