Experience

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  Weitz & luxenberg pc

  Apr 2011 - Sept 2022

  Led a team of Lien Analysts and Lien Clerks overseeing lien resolution for approximately 50,000 claimants from various mass tort litigations and personal injury cases.• Conducted interviewing, hiring, and training of new staff.• Designed and implemented quality assurance processes to meet productivity and SLAs.• Oversaw the resolution of private and governmental healthcare liens for mass tort and personal injury settlements.• Collaborated closely with in-house attorneys assigned to each litigation to ensure the department complied with MSA and/or federal and state subrogation guidelines.• Developed relationships with lien vendors and administrators by communicating professionally and effectively through email and phone calls to ensure they complied with lien resolution rules and regulations. Show less Managed claimants’ Medicare liens from inception through completion of the lien reimbursement obligation through AMP or Traditional resolution. Managed a caseload of approximately 3500 claimants.• Answered claimants’ questions about laws governing their Medicare lien and how it affected their case.• Explained to claimants the general process of resolving their Medicare lien through AMP or Traditional resolution.• Ensured timely and proper dissemination of claimant information to the lien administrator.• Reviewed summons and complaints, interrogatories, and depositions to analyze Pre-80 and/Post 80 exposure to draft affidavits attesting to the claimant’s Pre-80 exposure.• Managed and oversaw the projects and tasks assigned to permanent and temporary staff.• Communicated to the manager any issues, concerns, or escalations. Show less Oversaw submission, processing, and execution of viable defendant settlements of approximately 10,000 claimants.• Reviewed and sent medical documents to defense counsel for their review and approval of settlement.• Prepared and sent settlement releases to clients to execute for settlement with the defendant.• Answered questions and assisted clients with filling out settlement releases.• Processed and sent executed releases to defense counsel.• Processed settlement checks received from defense counsel. Show less

  • Lien Resolution Supervisor

    Feb 2021 - Sept 2022

  • Supervising Medicare Lien Analyst

    Mar 2014 - Jan 2021

  • Mass Tort Settlements Paralegal

    Apr 2011 - Feb 2014
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  Epiq

  Oct 2022 - Oct 2023

  Project manager

  Executed and managed lien resolution for a mass tort litigation of over 150 clients ranging from small to large law firms. Managed and mentored project coordinators, oversaw project staff performance, refined training and operational procedures, addressed client escalations, and handled revenue reporting and payment reconciliations.• Reviewed and implemented procedures to ensure staff were properly trained and supported. Trained and guided Project Coordinators to maintain high productivity and performance to exceed project requirements.• Monitored, evaluated, and guided project staff to ensure various project deliverables were executed on time.• Continuously reviewed processes and procedures to identify and offer solutions for areas of improvement.• Addressed client escalations efficiently, demonstrating exceptional listening and problem-solving skills to resolve concerns and maintain client satisfaction.• Fostered collaborative relationships between clients and Epiq's operations team, managing expectations and facilitating smooth project execution.• Produced accurate weekly reports on revenue projections, providing vital data for financial planning and decision-making.• Reconciled client payments that were initially not processable by the Accounting team, ensuring financial accuracy and accountability. Show less

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  Litpro

  May 2024 - now

  Program manager