Hywel Bevan

Experience

• 

  Argos

  Dec 2013 - May 2017

  Designed and implemented best practices to operate platinum performing stockroom in compliance with organisational standards. Maintained smooth flow of communication between all business sectors and development of Team Leaders. Involved in human resource initiatives and plans to increase employee morale and work efficiency.● Achieved maximum customer satisfaction with the rate of over 90% each month through exceptional service delivery. Elevated performance level to platinum by proposing effective team leadership and performance management expertise for stockroom operations. Supported in salesfloor functions via documented conversations and absence management through completion of RTW’s. Gained in-depth knowledge of AURA, WES, store’s financial performance, costing, and control of stockroom necessities.● Improved store’s efficiency and service to hit target of above 90% customer satisfaction rate.

  • Stock Manager

    Mar 2015 - May 2017

  • Team Leader

    Dec 2013 - Mar 2015
• 

  VX3

  Jun 2017 - Nov 2017

  Warehouse Manager

  Drove operational excellence across warehouse by motivating team, improving performance, and setting business goals. Delivered excellent customer service and exceeded expectations by ensuring timely packing and arrival of all customer orders, avoiding any disappointments. Conducted one-to-one meetings and detailed investigations for performance improvement and employee welfare.● Re-structured daily operations for successful shipping of over 50 parcels per day while mentoring a small team of three members. 더보기 취소

• 

  Argos on eBay

  Jan 2018 - Sept 2021

  Stock Team Leader

  Spearhead daily warehouse operations by leading cross-functional team and ensuring timely delivery of all customer orders with 100% accuracy. Establish fellow management team while identifying flaws within team’s training on AURA, Metapack, Magento, and Flux. Build a secure environment by maintaining excellent housekeeping standards and introducing performance management tools. Conduct detailed analysis of training requirements to meet set targets. Address building issues with appropriate solutions escalating to the relevant person or team. Develop return to work documents for all staff members in coloration with site management. Enhance personal capabilities of a large team through exceptional leadership and training.● Increased profit by 90% within three years through insightful planning and management.● Produced training and development programmes to significantly improve performance.● Slashed operational cost by 25% by discovering weaknesses in stockroom operations, organising frequent stock checks, and analysing regular operations. 더보기 취소

• 

  Tredz Bikes

  Sept 2021 - Jul 2023

  Shift Manager
• 

  Argos

  Jul 2023 - now

  Shift Manager