Supratim Sinha

Experience

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  The BSS School

  Jan 2016 - Mar 2020

  Teacher Coordinator

  Facilitating meetings and ensuring effective communication among all stakeholders.Preparing reports for school administration and external agencies.Coordinating extracurricular programs and activities and ensuring that these activities complement the academic curriculum.Assisting in the development and implementation of school policies and procedures.

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  Amazon

  Sept 2020 - Feb 2024

  >Senior Associate at Amazon India Development Center and have been offering HR assistance globally.>Receive and log all queries received via phone/chat and email in Salesforce/Trouble Ticketing tool.>Managed employee data using ‘PeopleSoft HCM’, ensuring data accuracy and compliance with company policies.>Processed payroll for 500+ employees using ‘ADP Workforce Now’, reducing payroll errors by 15%.>Tracked employee attendance and labour costs using ‘Kronos Workforce Central’.>Managed employee benefits program with ‘Tower Watson Benefits Administration’, streamlining processes and reducing errors by 25%.> Responsible to work on Ticketing to resolve the queries received from the employee.>Responsible to inquiries regarding policies and programs including benefits, attendance, payroll deductions, taxes, etc.> Adhere to defined processes and ensure delivery in accordance with set quality standards.> Collecting daily, weekly, monthly time-sheets, bonuses and allowances.> Thorough knowledge of policies and processes for multiple customer group.> Preparing employees compensation by the end of the week, bi-week and month using payroll software.> Take ownership for query resolution and individual metrics.> Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.> Improved customer satisfaction by quickly and effectively addressing queries and complaints. Show less As a Transaction Risk Investigator at Amazon, I have been involved in the business improvement program conducted by organization- Kaizen, which includes participation from multiple teams across Bangalore, Hyderabad, San Jose, Barcelona, Cairo, Sapporo, Manila & Regensburg; OTC program team, Advisor team, Training team, learning experience and Instructional Design teams. The program reward around process optimization of a new hire who finish their training and enters into mentoring period to ensure better decision making once the employee hits production without any support. Also, having regular team activity and driving engagement for 280 odd employees to ensure a smooth employee experience within the team during work from home. Show less

  • HR Senior Associate

    Feb 2022 - Feb 2024

  • Transaction Risk Investigator

    Sept 2020 - Feb 2022
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  Ferryman & Co.

  Feb 2024 - Oct 2024

  People Operations Specialist

  Looking after the operations, recruitment and production for a startup media and podcast company. Partnered with Spotify and Radio Mirchi in creation of audio productions, identify new market opportunities, assess industry trends and develop strategies to capitalize on them effectively. Hire new individuals, provide guidance, support and professional development opportunities to help team members excel in their roles.Develop and manage budgets for content production, marketing and other operational expenses. Show less

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  Ramkrishna Yoga Cure (RYC)

  Oct 2024 - now

  Managing Owner