Amy Anderson

Experience

• 

  Fayette County Public Schools (KY)

  Aug 2015 - May 2017

  High School Social Studies Teacher

  I was a High School Social Studies Teacher specializing in 9th-grade Social Studies and 11th-grade U.S. History. My role involved creating engaging curricula, fostering critical thinking, and promoting inclusivity. I leveraged modern teaching tools to prepare students for academic success and civic engagement, nurturing their passion for social studies and history. My goal was to inspire and educate young minds, shaping informed and engaged citizens for the future.

• 

  Orangetheory Fitness

  May 2017 - Jan 2018

  Operations Manager

  I specialized in client onboarding and provide passionate customer support. My responsibilities included scheduling for 15+ employees, managing communications and marketing to over 1,000 members, and coordinating member events. I ensured compliance with business policies and assist in hiring and training new employees. As a brand ambassador, I led by example, contributing to our studio's success and growth.

• 

  Gaggle

  Feb 2018 - now

  I manage a $2M book of business with a remarkable 97% renewal rate. My role involves creating customized interactive Portal Walkthroughs and reports using Tableau, monitoring KPIs for improvements. I closely collaborate with district leaders to understand unique needs, applying industry best practices and current technology trends to develop solutions. I also foster partnerships for growth and manage new business implementations.My expertise lies in fostering key client relationships, recognizing their needs, and devising innovative strategies for solutions. With a proven track record in portfolio management, KPI optimization, and strategic partnership development, I bring extensive experience to my role. Show less I have a strong sales track record, excelling in lead generation, exceeded quotas by over 20%, and presented service demos. I built strong customer relationships, using a consultative approach to offer tailored solutions.I'm also adept at marketing, executing campaigns with HubSpot. I'm committed to process improvement, offering recommendations, and collaborating with cross-functional teams to ensure customer success and program growth. My career is marked by results-driven sales, effective marketing, and continuous improvement for customer satisfaction. Show less

  • Enterprise Customer Success Manager

    Apr 2024 - now

  • Customer Success Manager

    Dec 2020 - Apr 2024

  • Regional Sales Specialist

    Feb 2018 - Dec 2020