Moustafa Omar

Experience

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  Select Hosting Agency

  Mar 2018 - Mar 2021

  Customer Service Representative

  * Generate sales leads* Build sustainable relationships and trust withcustomer accounts through open and interactivecommunication* Take the extra mile to engage customers* Meet personal/customer service team salestargets and call handling quotas

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  Addmind Hospitality

  Nov 2019 - May 2022

  AT IRIS ABUDHABI * Prepare tables by setting up linens, silverware and glasses* Ensure Guest feels important and welcome in the restaurant* Adhere to timing standards for products and services* Present menu, answer questions and make suggestions.* Apply positive suggestive sales approach to guide Guests* Provide responsible service of alcoholic beverages AT CLAP & IRIS BEIRUT* Prepare tables by setting up linens, silverware and glasses* Ensure Guest feels important and welcome in the restaurant* Adhere to timing standards for products and services* Present menu, answer questions and make suggestions.* Apply positive suggestive sales approach to guide Guests* Provide responsible service of alcoholic beverages

  • Captain Waiter

    Jul 2021 - May 2022

  • Captain Waiter

    Nov 2019 - Aug 2021
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  SYA Lebanon (Services-Yearly-Agency)

  Dec 2019 - Mar 2020

  Outdoor Sales Representative

  * Developing and implementing an effective sale strategy to drive sales.* Researching competitors' products and pricing as well as market conditions. * Continually meeting or exceeding sales targets by selling company products to new and existing customers.

• 

  LAVO

  Jul 2020 - Jun 2021

  Restaurant Supervisor

  * Managing & Scheduling Restaurant's Staff* Monitoring restaurant’s cash flow and settling outstanding bills.* Reviewing customer surveys to develop and implement ways to improve customer service.

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  Lavoya Restaurants Group

  Jun 2022 - Mar 2023

  Customer service
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  Perfetto - Nespresso's Exclusive Distributor

  May 2023 - Jun 2024

  Coffee specialist

  As a coffee specialist at Nespresso, I provided exceptional customer service by guiding customers in selecting the perfect coffee blend, offering brewing tips, and demonstrating the use of Nespresso machines. My role involved staying informed about the latest coffee trends and innovations to ensure each customer enjoyed a premium coffee experience tailored to their preferences.

• 

  Nestlé Nespresso SA

  Jul 2024 - now

  Coffee specialist

  As a coffee specialist at Nespresso, I provided exceptional customer service by guiding customers in selecting the perfect coffee blend, offering brewing tips, and demonstrating the use of Nespresso machines. My role involved staying informed about the latest coffee trends and innovations to ensure each customer enjoyed a premium coffee experience tailored to their preferences.