Akshay Kini

Experience

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  Solar Automobiles - Maruti Suzuki

  Aug 2004 - May 2006

  Customer Care Executive

  Customer Care Executive

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  IMagine Store (Apple Premium Reseller)

  Jan 2008 - Jun 2009

  Sales Executive

  • Provided sales support to new and existing clients and achieving given targets• Assisted with product training for first time Mac users• Assisted with stock maintenance and stock replenishment with zero shrinkage

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  ISTYLE Middle East

  Oct 2009 - Aug 2013

  Sales Team Lead

  • Supervised daily store operations, ensuring alignment with company objectives to maximize sales and profitability while maintaining high customer service standards.• Led and supported the team during shifts, providing guidance, resolving issues, and reporting activities to the Store Manager.• Prepared staff schedules, considering vacation plans and optimizing floor coverage for peak efficiency.• Enhanced customer shopping experience by maintaining excellent service levels, resolving complaints, and fostering a positive environment.• Ensured strict adherence to company policies, procedures, and operational guidelines.• Conducted Apple product training and maintained inventory quality in compliance with Apple standards.• Oversaw Apple demo units, ensuring functionality and adherence to display standards, with appropriate demo content playing at all times.• Collaborated with vendors for product support, training, and updates to enhance team expertise.• Trained and mentored junior staff on store operations, customer service delivery, and technical troubleshooting.• Managed inventory levels for both fast-moving and slow-moving items, ensuring optimal stock availability.• Directed a sales team of four, overseeing sales activities, inventory audits, and cash reconciliation, while addressing communication gaps tactfully and effectively.• Handled administrative tasks, including submitting supply requests, maintaining transaction records, and resolving customer complaints efficiently.• Completed mandatory annual Apple Sales Training Online and earned the Apple Certified Support Professional Certificate 10.7.• Delivered technical support at the store level, addressing MacOS and iOS issues, including OS reinstalls, hardware upgrades, and troubleshooting connectivity problems.• Provided hands-on training to new customers on MacOS and iOS devices before and after purchase. Show less

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  Suvilas Properties & Constructions Pvt Ltd

  Sept 2013 - Nov 2017

  • Working on procurement strategy including identifying, developing and negotiating with vendors on the basis of cost analysis and alternate quotes while adhering to budget requirements• Preparing purchase & service orders and standard work contracts • Conducting material inspections at vendor, store and factory level to evaluate the quality standards• Assessing performance of vendors based on various criterions such as percentage for rejections, quality improvement rate, timely delivery & so on • Tracking foreign shipments once purchase order is issued and check with vendor on pick-up date of materials and arranging for shipment pick by coordinating with the designated courier company • Saved approximately USD 19,000 on overall procurement of building materials for 2015-2016• Controlled variable cost to the organization by upto 15% Show less • Analyzed property level information of competitors in and around our project including reviewing & comparing basic property prices and additional charges etc per sq.ft • Assisted in generating more than 11000 new and authentic database based on company and designation of individuals• Represented the company at International property shows resulting in effective brand awareness• Responsible for managing project photography of existing projects and upload on social media and company website• Developing Time-Lapse video for the company marketing purpose on construction method Show less

  • Sr. Manager Purchase

    Mar 2016 - Nov 2017

  • Manager Purchase

    May 2015 - Feb 2016

  • Manager Sales & Marketing

    Sept 2013 - May 2015
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  DAMAC Properties

  Jan 2018 - Jun 2018

  Relationship Manager

  • Sold luxury properties to High Net Worth Individuals (HNIs), providing tailored investment solutions.• Acquired and managed partnerships with individual and corporate broking firms to promote and sell DAMAC projects.• Coordinated client meetings and site visits to showcase property offerings and close deals.• Organized product launches and award ceremonies, ensuring active participation from agents.• Registered agents on the DAMAC portal and provided ongoing support for smooth operations.• Managed the end-to-end booking process on Salesforce to secure property reservations for clients.• Developed strategic alliances and organized commercial events for hotel rooms and residential segments, driving brand visibility.• Advised clients on real estate investments through broker networks, offering market insights and portfolio recommendations.• Cultivated strong relationships with clients and brokers to drive repeat business and referrals.• Trained and updated channel partners on monthly promotions and offers, increasing engagement and sales outcomes.• Consistently met or exceeded sales targets through proactive client engagement and relationship-building strategies.• Conducted cold outreach to High-Net-Worth Individuals, successfully arranging meetings and property site visits. Show less

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  ISTYLE Middle East

  Jul 2018 - Mar 2019

  Retail Sales Executive

  • Provided sales support to both new and existing clients, consistently achieving sales targets and driving revenue growth.• Assisted first-time Mac users with product training, ensuring they were confident in using Apple products.• Managed stock maintenance and replenishment processes, achieving zero shrinkage and ensuring product availability.• Delivered technical support for retail-level issues, troubleshooting hardware and software problems for customers.• Completed mandatory Apple Sales Training annually to stay up-to-date with product knowledge and sales strategies.• Maintained store layout and displays according to Apple’s planogram standards, ensuring consistency during store audits.• Ensured Apple demo units were properly displayed and functional, with demo content running continuously to attract customers.• Delivered exceptional customer service, greeting customers, addressing inquiries, and handling complaints through exchanges and refunds.• Provided product recommendations tailored to customer needs, staying updated on the latest product trends and releases.• Explained complex technical information in layman’s terms, making it easy for customers to understand the benefits and features of Apple products. Show less

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  SRK Infra Projects Pvt. Ltd. - India

  Jul 2019 - Sept 2019

  Senior Sales Associate

  • Managed partnerships with external organizations, including photography and cycling companies, to host events at the property, enhancing brand visibility.• Collaborated with the Head of Sales to arrange meetings and site visits for clients, coordinating with vendors for the company’s corporate video production.• Worked with top real estate brokers to establish sales and marketing partnerships, driving business growth on behalf of the company.• Provided on-site assistance to clients during property visits, offering comprehensive information about the project and addressing client inquiries.• Followed up with clients post-site visit, resolving queries and facilitating the closing of deals with potential buyers.• Created and shared engaging content, including project images, via social media platforms (e.g., WhatsApp) to keep clients and stakeholders updated on project progress.• Produced visually appealing coffee table books using images and 3D renders of the project to showcase property details and planned developments. Show less

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  Europa Exports Pvt. Ltd

  Dec 2020 - Jul 2022

  Managing Director

  Our products are 100% pure, and sourced from the finest resources. We are based in Bangalore, India and our products are sourced from Bihar, which produces nearly 80% of the world’s makhana annually. Makhana sourced from Bihar are globally known for it's fine quality.• Established contact with institutions to supply Makhana and Lotus Seeds in wholesale and bulk quantities, driving large-scale distribution.• Coordinated with supermarkets to supply the company’s own brand of Makhana and Lotus Seeds for retail sales, expanding brand presence.• Visited wholesale markets to analyze market demand and identify emerging trends, optimizing supply chain strategies.• Managed relationships with export markets, ensuring smooth supply of Makhana and Lotus Seeds to international clients.• Oversaw office workflow and administrative processes to ensure operational efficiency and maintain business continuity.• Led successful business development initiatives aligned with the company's overall strategy, enhancing market share and profitability. Show less

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  Absolute Finserve

  Apr 2022 - Jul 2022

  Business Development Executive

  • Initiated contact with potential clients via cold calls and emails, generating new business opportunities.• Effectively presented company products and services to potential clients, highlighting key benefits and value propositions.• Identified client needs through active listening and recommended tailored solutions to address specific requirements.• Customized service offerings to enhance customer satisfaction and ensure long-term engagement.• Built and maintained strong, trusting relationships with clients, fostering loyalty and repeat business.• Coordinated and scheduled meetings or calls with prospective clients to advance sales discussions.• Reported regularly to management on weekly, monthly, and quarterly sales performance, ensuring transparency and alignment with goals.• Stayed informed on new product features, services, and pricing plans to offer the most relevant solutions to clients.• Presented products and services in a structured and professional manner, ensuring a clear and compelling pitch.• Led business development efforts focused on both client acquisition and retention, driving company growth. Show less

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  Fortune Investements

  Jul 2022 - Sept 2022

  Business Development Executive

  • Generated leads through cold calls and emails, increasing client acquisition.• Customized service offerings to align with client needs, enhancing customer retention.• Fostered long-term client relationships to drive repeat business and referrals.

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  Conquer Technologies

  Apr 2023 - Aug 2023

  Business Development Manager

  • Researched and identified prospective accounts in targeted markets to drive business growth.• Built and maintained long-term relationships with new and existing customers, enhancing customer retention and satisfaction.• Conducted face-to-face meetings with existing and potential customers, expanding business opportunities.• Consistently met or exceeded sales targets by selling to both new and existing clients, contributing to revenue growth.• Developed and implemented strategic sales plans to drive sales and expand market reach.• Maintained accurate records of leads, customer accounts, and sales activities to ensure efficient sales tracking.• Collaborated with the marketing team to create and distribute targeted marketing materials, increasing brand visibility.• Negotiated strategically with customers to close sales and secure long-term contracts.• Possessed a deep understanding of company products, industry competition, and market positioning to identify new sales opportunities.• Completed Jamf Certified Endpoint Security Associate certification, strengthening product knowledge and expertise in security solutions. Show less