John Ndorosey

Experience

• 

  United Nations

  Feb 2005 - Jul 2005

  EDP/MIS Section IT Helpdesk Intern

  • Attended Calls• Completing Tickets• Assisted staff with hardware and software problems in a friendly and timelymanner• Transferred computers and equipment to various locations in the company• Configured internet connections• Set up and configured computers within court rooms• Performed maintenance checks• Troubleshooting printers• Troubleshooting Windows OS

• 

  Sahara Logistics

  Sept 2011 - Nov 2011

  Order Picker
• 

  Bluestar Global Logisitcs

  Nov 2011 - Apr 2013

  Forklift Operator
• 

  Hickory Group (Aus)

  Apr 2013 - Jun 2015

  Labour, Warehouse & Logistics Coordinator
• 

  Off.Grid:Electric

  Jan 2016 - Jul 2016

  Logistics Officer

  • Receiving and forwarding Inventory• Conducting stocktakes• Coordinating shipment of inventory between lakezone workshop, regionalwarehouse and service points• Clearing agent backlogs and following up on missing inventory• Inspecting and assessing inventory returning from the field• Inventory Circulation• Fleet management• Allocating inventory for new installations and service tasks

• 

  BDK Labour Hire Pty Ltd

  Nov 2016 - Sept 2017

  Warehouse, Logistics and Transport Supervisor

  Experienced professional with an in depth knowledge of 'Third Party Logistics' (3PL) and a proven track record for 'Just-in-time' (JIT) inventory and forecast strategy.

• 

  Michaels Camera Video Digital

  Oct 2017 - Aug 2019

  Senior Warehouse and Logistics Supervisor

  • Liaise shipping & delivery between purchasing and warehouse departmentsfrom supplier• Conduct safety checks of both equipment, working facilities and workplaceinfrastructure for internal and external staff, including company clients• Maintain relationship with business consultant to facilitate the on-goingrecommendations and implementation of workplace practices from allstorepersons• Manage faulty claims from purchasing, sales and service departments toensure the correlation between incoming, & outgoing stock and all purchasinginvoices• Supervise employee hours, rosters and overtime• Conduct daily checks for KPI’s in place to ensure day-to-day warehouse tasksare completed within set parameters• Receive incoming stock• Dispatch e-commerce, corporate and in-store orders to end consumer• Manage non-stock inventory for in-house use• Conduct rolling stock takes for yearly audits• Monitor and pick orders for in-store sales• Conduct & oversee warehouse training following employee inductions• Correlate warehouse practices in fortnightly operational meetings amongstrespected department managers Show less

• 

  StarTrack

  Sept 2019 - now

  • Inbound Assistant Supervisor

    Jul 2024 - now

  • Dangerous Goods Clerk

    May 2024 - Jul 2024

  • Freight Handler

    Sept 2019 - May 2024
• 

  BDK Labour Hire

  Nov 2022 - Jul 2023

  Service Desk Analyst Intern

  Some key highlights of my internship role and the tasks I have performed include:• Assisting end-users, including partners and staff, with IT hardware and software issues, providing prompt and effective solutions.• Conducting technical troubleshooting and problem resolution to address user concerns and ensure smooth functioning of systems and applications.• Providing remote support to end-users, assisting them with software installations, account setups, and troubleshooting via phone, email, or chat.• Documenting and escalating support tickets in accordance with established procedures, ensuring timely resolution and effective communication with users.• Collaborating with cross-functional teams to resolve complex technical issues, coordinating with network administrators, system administrators, and other IT personnel.• Participating in the maintenance and management of IT assets, including tracking inventory, conducting audits, and updating records in the asset management system.• Assisting in the deployment of software updates, patches, and security measures to ensure system integrity and data protection.• Providing user training and guidance on IT best practices, assisting in increasing end-user awareness and proficiency in utilizing IT resources.• Adhering to ITIL framework principles, including incident management, problem management, and change management processes.• Demonstrating strong customer service skills, effectively communicating with end-users, and providing a positive user experience.• Contributing to the development of knowledge base articles and user guides to facilitate self-service and improve efficiency in issue resolution.• Actively seeking opportunities to learn and grow in the IT field, staying updated on emerging technologies and industry trends. Show less