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Yash Shekhda

Yash Shekhda

Junior System Administrator

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  • Timeline

  • About me

    Technical Support Specialist | Seeking Full-Time IT Support Job | Pursuing Network+ | Network & System Administration, Linux Administration, Active Directory Management, Virtualization

  • Education

    • Ashadeep Science Bhavan

      2015 - 2017
      Higher Secondary Engineering Science

    • Gujarat Technological University, Ahmedbabd

      2017 - 2021
      Bachelor of Engineering - BE Electronics and Communication 8.21 CGPA

      Activities and Societies: Event Organizer, Sport - Cricket & Volleyball, and Volunteering • Strong foundation in the principles and practices of electrical and communication engineering.• Proficient in mathematics, physics, electronics, digital signal processing, computer programming, telecommunications, control systems, and power systems.

    • Conestoga College

      2022 - 2023
      Postgraduate Degree Applied Network Infrastructure and System Administration 3.26 GPA

      • Developed expertise in network infrastructure design, installation, and management, including firewalls, routers, switches, and servers. • Acquired in-depth knowledge of networking, including firewall, routers, switches and server configuration, network security, and design.• Gained skills and hands-on experience in Windows and Linux system administration alongside installation and configuration of various services and software.• Demonstrated ability to apply theoretical concepts… Show more • Developed expertise in network infrastructure design, installation, and management, including firewalls, routers, switches, and servers. • Acquired in-depth knowledge of networking, including firewall, routers, switches and server configuration, network security, and design.• Gained skills and hands-on experience in Windows and Linux system administration alongside installation and configuration of various services and software.• Demonstrated ability to apply theoretical concepts to practical situations, through projects that required hands-on implementation and testing. Show less

  • Experience

    • KD Digital

      Jan 2021 - Dec 2021
      Junior System Administrator

      • Maintained, configured, and ensured reliable operation of computer systems, network servers, and virtualization.• Installed and upgraded computer components and software, managed virtual servers, and integrated automation processes.• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.• Implemented home and enterprise VLAN routing solutions, enhancing network segmentation and security with the deployment of wired and wireless networking solutions.• Diagnosed and resolved basic network connectivity issues for end-users, addressing concerns related to internet access, local network connectivity, and basic hardware components. Show less

    • Gatestone & Co.

      Sept 2023 - now
      Technical Support Specialist

      • Provided expert technical support for over 100 diverse issues, including network, internet, cable, digital phone, and computer-related concerns.• Diagnosed and resolved an average of 30 technical problems monthly, utilizing internal software and tools for efficient solutions.• Demonstrated ability to apply theoretical concepts to practical situations through assignments and projects that required hands-on implementation and testing.• Delivered exceptional customer experience through effective communication, managing over 50 electronic and phone troubleshooting sessions while adhering to departmental Service Level Agreements (SLAs).• Promoted and sold client products, achieving a remarkable 20% surge in customer product adoption rates.• Executed advanced troubleshooting and network management using Fusion, resulting in a 15% reduction in problem resolution time.• Utilized various tools and technologies for hardware analysis, account management, RF level scrutiny, and efficient ticket management. Show less

  • Licenses & Certifications