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Thaddeus Locke

Thaddeus Locke

Collection Representative II

Followers of Thaddeus Locke32 followers
location of Thaddeus LockeBrookfield, Wisconsin, United States

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  • Timeline

  • About me

    Senior Technical Support Analyst at Kohl's Innovation Center

  • Education

    • Milwaukee Area Technical College

      -
      Associate's degree IT Network Specialist

    • University of Wisconsin-Milwaukee

      -
      Bachelor of Arts (B.A.) Communication

    • Waukesha County Technical College

      -
      Associate's degree Human Resources

  • Experience

    • Kohl's Department Stores

      Jan 2006 - Jan 2009
      Collection Representative II

      Negotiated payment plans and assisted customers on delinquent accountsTrained an average of 6 new hires annually in related duties to ensure job tasks were completed appropriately Awarded 2007 Million Dollar Collector

    • Sam's Club

      Jan 2011 - Jan 2013
      Tire Technician

      Assisted customers on tire selection and installed tires Informed customers daily about credit accounts for payment purpose and customer convenience• Trained new hires on procedural tasks

    • Educators Credit Union

      Jan 2014 - Jan 2015
      Teller

      Received and processed transactions Educated and advised members on services provided Resolved customer concerns effectively with patience and sensitivityScored a 100% on all cash drawer audits

    • DICK'S Sporting Goods

      Jan 2016 - now
      Sales Support

      Help customers with purchase selectionsAssist with credit cards and rewards programsProcess online orders Safety check bikes that are bought

    • Pius XI Catholic High School

      Sept 2018 - Dec 2018
      IT Intern

      Helped students and faculty troubleshoot computersData entry for IT DepartmentWorked with Active DirectoryAdded programs and printers when needed

    • Kohl's

      May 2019 - now
      Senior Technical Support Analyst

  • Licenses & Certifications

    • OSHA 10-Hour Industry Training

      May 2012

    • Public Notary

      Sept 2015

    • Security Pro Certification

      TestOut Corporation
      Sept 2019

  • Honors & Awards

    • Awarded to Thaddeus Locke
      Excellent Member Service Surveys Educators Credit Union 2015 Over 50 random surveys of a 100% score
    • Awarded to Thaddeus Locke
      Own It Program Educators Credit Union 2015 Program to become a member finance representative
    • Awarded to Thaddeus Locke
      Pit Crew Educators Credit Union 2015 Got over 50 member referrals for programs offered at Credit Union
    • Awarded to Thaddeus Locke
      Million Dollar Collector - Jun 2007
    • Awarded to Thaddeus Locke
      Eagle Scout Boy Scouts of America Nov 1997
    • Awarded to Thaddeus Locke
      Dean's List 2011-2012 Waukesha Area Technical College
    • Awarded to Thaddeus Locke
      Dean's List 2016-2018 Milwaukee Area Technical College