Ashley Ng

Experience

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  DHL

  Nov 2004 - May 2008

  Customer Service Senior Supervisor

  Ensure team provide excellent & quality support to client in order and delivery management, plan shipments with the most cost effective and efficient transportation mode, timely sales and receivables collection and Letter of Credit presentation ● Provided Training/ refresher training for new/ existing team members on board ● Key user support for system related issues (MLS & SAP) ● Worked with Global Supply Chain regarding order handling and delivery execution ● Liaised with teams across different countries in Asia Pacific for all supply related issues and forecast accuracy for Hub capacity planning ● Supported in process evaluation and implementation● Involved internal transfer projects ● Assisted customer in Letter of Credit opening and system related issues Show less

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  Nokia Networks

  Jan 2008 - Jan 2010

  Lead Logistics Coordinator/ Delivery Manager

  ● First prioritization and escalation level contact in Operations ● Support further escalation and prioritization issues ● Clarify process related issues between Country Logistics and Order Management Centers (Eg. returns, risk orders, order correctness, 3rd party shipments, Roles and Responsibility) ● Performs Order Management Centers related process development● Best practice sharing ● Participate and represents Order Management Centers in project kick-off meetings / new customer set-up ● Support in managing partner in Singapore and resolving critical performance situations ● Support in setting up and transition to Sub Region Delivery Manager within the region Show less

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  Nokia Networks

  Jan 2011 - now

  ● Responsible for Equipment forecasting & analysis● Work closely with customer team & define demand adjustments together with responsible units● Align with customer operations and gain approval for Market Unit Demand Plan including adjustments and risks. – facilitate the market volume demand approval meeting● Drive continuous Demand Planning process improvement● Ensure and actively support customer team planners to get planning mistakes correction done● Focus on financial alignment and KPI Improvements actions Show less ● Responsible for Equipment forecasting for Asia Pacific● Support delivery issues for newly entered countries in early ramp up phase● Liaise with customer teams and facilitate discussions for longer visibility for demand ● Iterate country Logistics and customer teams regarding importance of planning ● Shares business understanding and forecast information with Global counterparts● Develop reports/ analysis to be used within Region ● Involve in deployment and new Demand Management Tool testing Show less

  • Regional Demand Manager

    Feb 2014 - now

  • Demand Supply Manager

    Jan 2013 - Jan 2014

  • Regional Demand Planner

    Jan 2011 - Jan 2013