Owen Bailey

Experience

• 

  UnityPoint Health - Trinity

  Jul 2019 - Jun 2022

  Responsible for providing direction for planning, developing, organizing, and supporting the implementation of programs and processes designed to build patient and customer relationships and to improve performance to ensure the achievement of organizational goals.● Providing leadership, guidance and mentoring to employees in the Patient Experience department.● Establish goals and monitor metric achievement with department leadership.● Serves as project manager for system implemented rollouts. Show less ● Serves as internal subject matter expert on patient experience through recommending strategies based upon research data and evidence-based practice. ● Supervises management of formal patient complaints and grievances to ensure responses are done in accordance with CMS guidelines. ● Prepares and presents oral and written reports to stakeholders and leadership related to patient experience projects, initiatives, and progress in achieving goals.● Intake, review, follow-up, and closure of more than 500 yearly patient grievances for Quad Cities region (4 hospitals). Show less

  • Patient Experience Lead

    Oct 2021 - Jun 2022

  • Patient Experience Coordinator

    Jul 2019 - Oct 2021
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  KO Business Solutions

  Sept 2022 - Mar 2024

  Talent Acquisition Specialist

  As a Talent Acquisition Specialist, I guide candidates through every step of the recruiting process, from qualifying candidates to consistent communication with them after onboarding. I maintain professional relationships with clients in order to help them achieve their staffing goals.

• 

  QC MetroLINK

  Apr 2024 - now

  Human Resources Coordinator