Mitchell Hucker

Experience

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  General Motors

  Jun 2013 - Jul 2014

  Connected Customer Analyst (Mobile Team)

  Responsible for managing all mobile application development projects within Europe as part of a team of three. Working with both internal and external development teams, often based remotely around Europe and America. Main Projects:-On-boarding all existing mobile developments – transitioning all new and existing developments to new in-house teams using an Agile development methodology;-Conception, design and testing of an Augmented Reality application – integrated into vehicle manuals to provide owners an overview of internal and external vehicle functions;-Building a holistic owner application for the Opel and Vauxhall brands - working across the businesses with product owners in different brands and department;-Weekly analytic reports to higher management - across the entire mobile applications portfolio - providing insights and advice application usability improvements;-Designed processing method for reformatting large sets of code – saving 3+ months development time and realising a significant amount of savings.Responsibilities included:-Web and mobile application design and usability reviews – all aspects from initial UI concept designs to flow and usability improvements;-Implementing an Agile working environment within new in-house development teams;-Analysing requirements and producing documentation – including use cases, system requirements and test plans;-Post iteration/sprint testing and final product acceptance – Including feedback to development teams and working with them to implement improvements;-Advanced Excel trainer for the Vauxhall headquarters. Show less

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  Acturis Limited

  Nov 2017 - Jan 2020

  Technical Business Analyst

  Responsible for updating and redesigning the existing User Interface, analysing and specifying new system modules, and overseeing software development for the leading SaaS provider to the UK General Insurance Industry. Main Projects:-Invoicing and payments system - personally responsible for the redevelopment of an existing front-end Invoicing system to work with new back-end accounting processes – from initial design, through to final release;-Accounting Module - designing, implementing and testing a new Accounting module in the existing UI – aligning development with client expectations and feedback from workshop sessions;-In-House toolkits - expanding upon and redesigning existing toolkits used by UI Analysts to create wireframes and implement new solutions.Responsibilities Included:-Liaising between project teams, developers and internal stakeholders – Overseeing projects to ensure timescales and expectations are met;-Designing, building and configuring wireframes for modular software solutions;-Reviewing client feedback and project owner feedback – to further improve User Experience;-Breaking down business requirements into specific Use Cases via the Acturis in-house project management system and creating in-depth development specifications;-Overseeing the development lifecycle – guiding developers and providing support throughout the process;-Testing release candidate during UAT and providing sign-off on developed software; -Training and integration of new joiners within the existing team – providing advice as a mentor after initial training. Show less

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  Verisk - Specialty Business Solutions (formerly Sequel Business Solutions)

  Sept 2020 - Jun 2022

  Responsible for designing and facilitating the implementation of a web based solution for the insurance fraud management process of Special Investigations Units (SIU) in the American insurance market. Responsibilities include:-Utilising SCRUM framework within an Agile team, organising and conducting sprint ceremonies - backlog refinement sessions, daily Stand Up, sprint review, sprint planning, product owner touch base, and wider team play back session; -Requirement Generation and backlog maintenance - Analysing business requirements, writing technical specifications, User Stories, Acceptance Criteria and managing the product backlog;-Planning Data Migration projects - analysing existing third party systems, defining data and value mappings and providing support throughout the migration process;-Manage clients throughout on-boarding and delivery process - Planning and conducting client on-boarding and training; from initial system demo, through to release and post-release support;-Redesign of the automated referral process - designed, tested and supported a new work assignment process for data passed from third party systems via an API;-Ensuring a client first mentality - Providing client support through workshops, project kick-off demonstrations, perspective client introductions, End User Sit-Alongs and process review sessions;-Supporting and delivering the definition, design, configuration and implementation of claims management and fraud investigation products in the insurance market; Show less

  • Business Analyst III

    Mar 2022 - Jun 2022

  • Business Analyst II

    Sept 2020 - Mar 2022
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  StructureFlow

  Jun 2022 - now

  • Product Manager

    Jul 2024 - now

  • Senior Product Owner

    Jun 2022 - Jul 2024