Erdem Gulova

Experience

• 

  Ege Üniversitesi

  Sept 2011 - Nov 2013

  English Instructor

  Taught beginner-level students the necessary foundation in English such as reading, writing,speaking, and listening to pursue their studies in their departments.

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  Yaşar Üniversitesi (Yaşar University)

  Nov 2013 - Aug 2016

  ESL/EAP Instructor and Test Administrator

  Taught different levels of students, from beginner to advanced levels, with the necessaryfoundation in English such as reading, writing, speaking and listening to pursue their studies intheir departments.Testing and Assessment office member as a Test Administrator and was responsible fordelivering and administering exams from organizing the production of physical instruments andcoordinating proctoring and grading duties.Took part in helping to organize co-curricular activities to develop students out of the classroomand established the foundations of two student-oriented groups. Show less

• 

  ESL Institute

  Sept 2017 - Apr 2018

  English Second Language Teacher

  Taught upper-intermediate level students the necessary foundation in English, such asconversation and structure, to pursue their studies in their school or daily lives

• 

  VanWest College

  Jun 2018 - Sept 2019

  ESL and College Instructor

  Taught Principles of Management for college students to cover the basic concepts ofmanagement: planning, organizing, staffing, leading, and controlling.Taught Cross-Cultural Communication to college students to understand the interpersonalcommunication skills required to develop constructive relationships in the multiculturalworkplace.Taught Interpersonal Skills for the Workplace to college students to provide opportunities forstudents to develop teamwork, interpersonal, speaking and listening, problem-solving, andleadership skills in a face-to-face setting.Taught intermediate level students with the necessary foundation in English, such as reading,writing, speaking, and listening, to pursue their studies in their departments and daily lives.Taught elective classes such as communication for beginner level grammar and speaking forintermediate level as complementary classes Show less

• 

  British Columbia Institute of Technology

  Sept 2019 - now

  Offer program information to prospective students, as well as internal and external stakeholders, to facilitate informed decision-making.Act as a liaison between the Program Head, faculty, students, and other departments to foster effective communication and collaboration within the department.Provide exceptional customer service and support to students, enhancing their success within the programs.Develop and implement processes for handling student assessments and tracking student transfer credits.Monitor students' progress through the programs, coordinate option selection processes, and manage co-op activities.Coordinate all activities related to the development of courses or programs, including support for program and curriculum reviews and processing program update forms.Assist with preparation for Marks Review Meetings, generating failure reports, and handling sensitive student information.Prepare statistical reports and analyze enrollment trends, making recommendations for developing new courses or implementing program changes.Review department timetabling requests, resolve conflicts, suggest alternative options and maintain the department spreadsheet.Coordinate the onboarding process for instructors within the department, maintaining an up-to-date instructor handbook reflecting current Institute policies and procedures.Compile and reconcile financial data related to program costing, budgets, invoicing, and cross-charging. Initiate and authorize department purchases within budget guidelines.Maintain a list of assets and training equipment used within the department, and assist with the annual capital asset inventory count.Regularly monitor the BCIT website to ensure the accuracy and currency of program-related information.Schedule and organize meetings, including arranging suitable venues, refreshments, meeting materials, parking facilities, and travel arrangements.Train, delegate, and supervise auxiliary employees as necessary. Show less Assisting day-to-day operations of an assigned test centre with different work schedules.Providing testing and assessment services for the institute and external organizations with highaccuracy, confidentiality, and outstanding customer service.Issuing and/or maintaining a wide variety of internet, computer/software, and paper-basedexaminations and operating the learning management system.Operating the institute's web-based learning management system.Preparing invoice forms and handling credit card payments for external clients.Monitoring lab and student's computer and web usages; restricting website access for internaland external clients; operating and monitoring video security systems and replaying incidents asrequired.Creating a positive customer service experience for clients via phone and email by responding toall inquiries with a sense of urgency and in a positive manner.Providing clients with the tools and knowledge they require using professional problem-solvingabilities and curiosity.Taking on extra projects, responsibilities, and assignments as needed. Show less Provided fast, accurate, and personalized front-line service to various external clients, includingcurrent and prospective BCIT students, through email and phone.Identified clients’ needs and took the appropriate action to solve the issues.Provided support for clients through phone and email to help them navigate, find and/or solveweb-related inquiries such as creating accounts, completing the registration process, makingpayments, etc.Gave general information and referrals to the appropriate department for additional support.Performed additional tasks as assigned, such as providing information on admissions processes,processing document requests. Show less Assisting day-to-day operations of an assigned test centre with different work schedules.Providing testing and assessment services for the institute and external organizations with highaccuracy, confidentiality, and outstanding customer service.Issuing and/or maintaining a wide variety of internet, computer/software, and paper-basedexaminations and operating the learning management system.Operating the institute's web-based learning management system.Preparing invoice forms and handling credit card payments for external clients.Monitoring lab and student's computer and web usages; restricting website access for internaland external clients; operating and monitoring video security systems and replaying incidents asrequired.Creating a positive customer service experience for clients via phone and email by responding toall inquiries with a sense of urgency and in a positive manner.Providing clients with the tools and knowledge they require using professional problem-solvingabilities and curiosity.Taking on extra projects, responsibilities, and assignments as needed. Show less

  • Program Coordinator

    Aug 2023 - now

  • Assessment Administrator

    Sept 2021 - Aug 2023

  • Customer Service Representative

    Apr 2021 - Sept 2021

  • Assessment Administrator

    Sept 2019 - Apr 2021