Varduhi Chobanyan

Experience

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  Ovio

  Dec 2020 - Mar 2022

  •Managed documentation and transactions over the phone.•Confirmed customer details for accuracy and compliance.•Processed transactions with attention to security.•Ensured compliance with company standards. • Handled customer complaints with empathy and composure.• Provide product and service information.•Collaborate with teams to address complex issues.• Answered calls, responded to emails• Assisted customers with inquiries, issues and concerns by providing relevant information in Armenian, Russian and English .

  • Senior Customer Care Specialist

    Oct 2021 - Mar 2022

  • Customer Care Specialist

    Dec 2020 - Oct 2021
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  National Assembly of Republic of Armenia

  Apr 2021 - Jul 2021

  Public Affairs Intern
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  Technamin

  Apr 2022 - Apr 2024

  • Building, developing and maintaining strong, long-lasting and trusted advisor relationships with our key clients.• Hands-on experience with iGaming products, identifying growth areas and proposing solutions.• Led successful project implementations, meeting deadlines and exceeding client expectations.•Write user stories and collaborate with UI/UX and development teams for smooth implementation.•Coordinate product integrations with partners for seamless connectivity.•Create technical guides for stakeholders and users.• Provided proactive technical support, resolving issues promptly and maintaining a high level of partner satisfaction. • I effectively manage projects by collaborating with Product Owners to share detailed information about new product features and address any existing issues,both for the back office and website.• Accept all tasks and features before production deployment.• Train and assist newly hired employees to facilitate a smooth onboarding process. Show less

  • Key Account Manager

    Jan 2023 - Apr 2024

  • Project Delivery Specialist

    Apr 2022 - Jan 2023
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  Acba bank OJSC

  Apr 2024 - now

  IT Project Manager

  • Lead projects from kick-off through go-live and post-production, ensuring alignment with stakeholders and clearly defined success criteria• Manage the delivery process, including requirements and risks• Oversee product quality, setting benchmarks and engaging the team to meet them• Manage production deployments and releases• Coordinate cross-functional teams, including Development ,DevOps,Network,SysAdmin,DBadmin,Monitoring,QA,and BA.• Collaborate with technical architects, business teams, and other stakeholders to align project goals.• Create project management and communication plans, escalation procedures, change & risk management, as well as Agile ceremonies Show less