Shawna Jansen

Experience

• 

  Grant MacEwan University

  Aug 2002 - Jan 2008

  Program Assistant

  • Worked with students and parents on a daily basis to clarify admission requirements and registration procedures; contacted all students regarding their admission status• Recorded minutes at department and program meetings• Organized materials for information sessions, open houses, majors fairs and other events• Compiled statistics for the program and created databases summarizing student surveys• Provided administrative support to the Academic Advisors and the Chair of the program• Researched and determined divisional scholarship recipients each term and ensured they received their awards and certificates in a timely manner Show less

• 

  University of Alberta

  Jan 2009 - Jan 2009

  Human Resources Assistant, Recruitment

  • Hosted information sessions regarding the Canada Summer Jobs and Student Temporary Employment Program (STEP) initiatives; facilitated funding distribution and STEP recruitment • Trained current employees on the Recruitment Advertising software system to submit job postings• Submitted and managed external recruitment advertising for the university• Vetted job postings and advertisements for the university (1,700 postings annually) ensuring they adhered to collective agreements, university policies, procedures, and immigration standards Show less

• 

  MacEwan University

  Sept 2009 - now

  • Develop and execute all activities related to change strategy for new projects and sustainment initiatives to minimize user resistance and maximize engagement and user adoption for Campus Solutions and other student or administrative systems • Perform stakeholder analysis to identify risk, ensure relevant stakeholders are identified, and assess the change impact that new systems, tools and processes have on end users• Participate in user acceptance testing of new system functionality in order to build familiarity and understanding to inform the creation of in-depth training and business process materials;• Conduct stakeholder interviews collaborating with various departments to understand, capture, and validate how current business processes work, obtain the context in which the process is performed, the pain points that exist, and possible solutions to address concerns• Review current and future state business process models and department data to identify gaps, the root causes of operational business issues and make recommendations on improvements• Collaborate with Functional Analysts to gather, document, and clarify business requirements for all Campus Solutions and student system-related projects• Accurately analyze, clarify, and document current business processes and workflows• Design and implement communication and training strategies for system functionality and business processes affecting staff, faculty, and/or students.• Develop and maintain a central training resource and documentation accessed by faculty and staff• Create a data dictionary of university terms using Data Cookbook software• Presented at the Canadian Higher Education User Group Conference regarding my change management initiatives when introducing waitlist functionality in MacEwan student systems Show less • Gathered and documented business requirements with system capabilities in mind to manage expectations and support solutions for the projects previously listed• Completed configuration and tested functionality for projects including waitlists, advising notes, online declarations and admissions• Coordinated and performed user acceptance testing (UAT) of system modifications, updates and patches including developing test scripts, procedures, coordination, and testing documentation• Analyzed system change requests and provided guidance regarding current and potential inputs, processes, and outputs• Created comprehensive business process documentation including configuration, 3c communications and reference material• Query creation and troubleshooting in PeopleSoft• Processed security role requests by researching current access, similar role access and providing recommendations to the Associate Registrar for approval• Presented and trained staff and colleagues on a variety of concepts and processes including the creation of all training and reference material• Used Campus Solutions to complete configuration related to admissions and student declarations as well as student record maintenance including the discontinuation of non-attending students• Track Chair for the 2018 Canadian Higher Education User Group (CHEUG) conference which entailed reviewing and approving presentation submissions and coordinating the schedule of events Show less Administratively managed the Business Management Diploma program with more than 500 active students and the highest percentage of international program students on campus (40%) • Coordinated, monitored and reported on admissions, registration and academic progress of students• Provided recommendations regarding program changes and curriculum updates• Developed a transfer credit evaluation process for international students• Spearheaded enrollment management achieving 90% or higher capacity in the program courses offered over the course of two years (up from 74%)• Participated in projects to enhance ERP resources from the user and student perspective• Completed user acceptance testing for new queries and system functionality • Created system use documentation for staff, faculty and students for Datatel, WebAdvisor and PeopleSoft• Advised current students in 12 different programs on a multitude of topics ensuring adherence to university policy and effective utilization of university resources• Recruited prospective students and responded to inquiries directed to the program• Gained insight to various cultures as the Business Management Diploma attracts the highest number of international students allowing me to develop initiatives to ensure proper support is available • Presented personal research at an advising conference in March 2014 and was subsequently invited to provide more in-depth training at Seattle University in 2015• Developed and delivered a variety of presentations to students, university staff and administration • Edited and provided input for university and program publications including brochures and the website• Created and maintained intranet sites for current students• Interviewed, trained and coached new advisors and office staff providing constructive feedback Show less

  • Change Management & Data Governance Coordinator

    Aug 2018 - now

  • Functional Analyst

    May 2017 - Aug 2018

  • University Advisor

    Sept 2009 - May 2017